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Rating score and rating report is incorrect RRS feed

  • Question

  • ----1----

    In my rating report for puzzle game "Vincent Elements", I received 6 five-star ratings in total in US market.

    But on both my stats report and store page, it indicates that I have a one-star rating in the past 30 days.

    However, I could not find the one-star rating's review information on the report or store page at all.

    Yet it drags down my over all on-average rating score.

    Anyone has any idea where this is come from?

    ----2----

    Besides the above data-incorrectness issue, the rating report does not provide an overview of the ratings from every market all together, which is really inconvenient. This is a must-have feature, and you can find it in the windows phone market report. I sincerely hope that you can consider it.

    Thanks! 


    RainCast Lab - http://www.windowsphone.com/en-US/publishers/raincast


    • Edited by raincast Friday, January 4, 2013 5:40 AM
    Friday, January 4, 2013 5:39 AM

Answers

    1. Users can choose to just rate without giving any review
    2. If you were wondering about total ratings count shown as 4 (3+1) but 6 reviews being shown, this is because at present, ratings chart and reviews area are not in sync. While ratings are shown for last one month only and can be delayed by 24 hours, reviews are not limited to last one month and can show review as recent as an hour. This out of sync issue is a known problem which is being considered in the next release.

    - AG.


    Saturday, January 5, 2013 5:22 AM

All replies

  • May be the answer to you Q#1 lies in Q#2. 

    #1: Did you check in other markets as well and not just US? The 1 star rating might have come from some other market.

    #2: Yes showing all market view would be much more convenient and we have been receiving this feedback from many developers. We are tracking this for our next release.


    - AG.

    Friday, January 4, 2013 7:01 PM
  • Thank you Anand for your answers.

    I did check other markets, the 1 star rating appears in US market only, but there is no review text at all regarding this rating.


    RainCast Lab - http://www.windowsphone.com/en-US/publishers/raincast

    Saturday, January 5, 2013 4:16 AM
  • Users can choose to just rate without giving any review.

    - AG.

    Saturday, January 5, 2013 4:33 AM
  • Please see attached image.


    RainCast Lab - http://www.windowsphone.com/en-US/publishers/raincast

    Saturday, January 5, 2013 4:56 AM
    1. Users can choose to just rate without giving any review
    2. If you were wondering about total ratings count shown as 4 (3+1) but 6 reviews being shown, this is because at present, ratings chart and reviews area are not in sync. While ratings are shown for last one month only and can be delayed by 24 hours, reviews are not limited to last one month and can show review as recent as an hour. This out of sync issue is a known problem which is being considered in the next release.

    - AG.


    Saturday, January 5, 2013 5:22 AM
  • Hi Anand,

    1. I understand that review title and text can be null, but user info is null too? this doesn't make sense. In windows phone marketplace, I can see every user info ragarding each rating, even though there is not text.

    2. Actually, the one star rating appears just 2 days ago,, so it must have been included in the 30 days stats, so I am wondering if there is really this rating, or if it is displayed because of a bug?

    Thanks!


    RainCast Lab - http://www.windowsphone.com/en-US/publishers/raincast

    Saturday, January 5, 2013 12:02 PM
  • Any thoughts? Thanks!


    RainCast Lab - http://www.windowsphone.com/en-US/publishers/raincast

    Tuesday, January 8, 2013 10:30 AM
  • When users provide just ratings without any review, they do not come as empty reviews.


    - AG.

    Tuesday, January 8, 2013 11:16 AM