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unable to install sql server 2017, stop at "oops, unable to install sql server(setup.exe)" [including summary details] RRS feed

  • Question

  • hello,

    im trying to install microsoft sql server express 2017, but the install stop at oops, unable to install sql server(setup.exe)

    i have the summary details down below, thanks for your help..

    Overall summary:
      Final result:                  Failed: see details below
      Exit code (Decimal):           -2147024893
      Exit facility code:            7
      Exit error code:               3
      Exit message:                  Could not find a part of the path 'C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455'.
      Start time:                    2020-06-08 16:04:56
      End time:                      2020-06-08 16:35:21
      Requested action:              Install
      Exception help link:           https://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=14.0.1000.169&EvtType=0x60797DC7%400xEB4303F7&EvtType=0x60797DC7%400xEB4303F7

    Setup completed with required actions for features.
    Troubleshooting information for those features:
      Next step for SQLEngine:       Use the following information to resolve the error, and then try the setup process again.
      Next step for Browser:         Use the following information to resolve the error, and then try the setup process again.
      Next step for Writer:          Use the following information to resolve the error, and then try the setup process again.
      Next step for SNAC_SDK:        Use the following information to resolve the error, and then try the setup process again.
      Next step for ComponentUpdate: Use the following information to resolve the error, and then try the setup process again.


    Machine Properties:
      Machine name:                  DESKTOP-LQT00Q9
      Machine processor count:       12
      OS version:                    Microsoft Windows 10 Home (10.0.18362)
      OS service pack:               
      OS region:                     United States
      OS language:                   English (United States)
      OS architecture:               x64
      Process architecture:          64 Bit
      OS clustered:                  No

    Product features discovered:
      Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered  Configured

    Package properties:
      Description:                   Microsoft SQL Server 2017 
      ProductName:                   SQL Server 2017
      Type:                          RTM
      Version:                       14
      SPLevel:                       0
      Installation location:         D:\SQLServer2017Media\Express_ENU\x64\setup\
      Installation edition:          Express

    Product Update Status:
      User selected not to include product updates.

    User Input Settings:
      ACTION:                        Install
      ADDCURRENTUSERASSQLADMIN:      true
      AGTSVCACCOUNT:                 NT AUTHORITY\NETWORK SERVICE
      AGTSVCPASSWORD:                *****
      AGTSVCSTARTUPTYPE:             Disabled
      ASBACKUPDIR:                   Backup
      ASCOLLATION:                   Latin1_General_CI_AS
      ASCONFIGDIR:                   Config
      ASDATADIR:                     Data
      ASLOGDIR:                      Log
      ASPROVIDERMSOLAP:              1
      ASSERVERMODE:                  TABULAR
      ASSVCACCOUNT:                  <empty>
      ASSVCPASSWORD:                 <empty>
      ASSVCSTARTUPTYPE:              Automatic
      ASSYSADMINACCOUNTS:            <empty>
      ASTELSVCACCT:                  <empty>
      ASTELSVCPASSWORD:              <empty>
      ASTELSVCSTARTUPTYPE:           0
      ASTEMPDIR:                     Temp
      BROWSERSVCSTARTUPTYPE:         Disabled
      CLTCTLRNAME:                   <empty>
      CLTRESULTDIR:                  <empty>
      CLTSTARTUPTYPE:                0
      CLTSVCACCOUNT:                 <empty>
      CLTSVCPASSWORD:                <empty>
      CLTWORKINGDIR:                 <empty>
      COMMFABRICENCRYPTION:          0
      COMMFABRICNETWORKLEVEL:        0
      COMMFABRICPORT:                0
      CONFIGURATIONFILE:             D:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455\ConfigurationFile.ini
      CTLRSTARTUPTYPE:               0
      CTLRSVCACCOUNT:                <empty>
      CTLRSVCPASSWORD:               <empty>
      CTLRUSERS:                     <empty>
      ENABLERANU:                    true
      ENU:                           true
      EXTSVCACCOUNT:                 <empty>
      EXTSVCPASSWORD:                <empty>
      FEATURES:                      SQLENGINE
      FILESTREAMLEVEL:               0
      FILESTREAMSHARENAME:           <empty>
      FTSVCACCOUNT:                  <empty>
      FTSVCPASSWORD:                 <empty>
      HELP:                          false
      IACCEPTPYTHONLICENSETERMS:     false
      IACCEPTROPENLICENSETERMS:      false
      IACCEPTSQLSERVERLICENSETERMS:  true
      INDICATEPROGRESS:              true
      INSTALLSHAREDDIR:              D:\Program Files\Microsoft SQL Server\
      INSTALLSHAREDWOWDIR:           C:\Program Files (x86)\Microsoft SQL Server\
      INSTALLSQLDATADIR:             <empty>
      INSTANCEDIR:                   D:\Program Files\Microsoft SQL Server
      INSTANCEID:                    SQLEXPRESS
      INSTANCENAME:                  SQLEXPRESS
      ISMASTERSVCACCOUNT:            NT AUTHORITY\Network Service
      ISMASTERSVCPASSWORD:           <empty>
      ISMASTERSVCPORT:               8391
      ISMASTERSVCSSLCERTCN:          <empty>
      ISMASTERSVCSTARTUPTYPE:        Automatic
      ISMASTERSVCTHUMBPRINT:         <empty>
      ISSVCACCOUNT:                  NT AUTHORITY\Network Service
      ISSVCPASSWORD:                 <empty>
      ISSVCSTARTUPTYPE:              Automatic
      ISTELSVCACCT:                  <empty>
      ISTELSVCPASSWORD:              <empty>
      ISTELSVCSTARTUPTYPE:           0
      ISWORKERSVCACCOUNT:            NT AUTHORITY\Network Service
      ISWORKERSVCCERT:               <empty>
      ISWORKERSVCMASTER:             <empty>
      ISWORKERSVCPASSWORD:           <empty>
      ISWORKERSVCSTARTUPTYPE:        Automatic
      MATRIXCMBRICKCOMMPORT:         0
      MATRIXCMSERVERNAME:            <empty>
      MATRIXNAME:                    <empty>
      MRCACHEDIRECTORY:              
      NPENABLED:                     0
      PBDMSSVCACCOUNT:               <empty>
      PBDMSSVCPASSWORD:              <empty>
      PBDMSSVCSTARTUPTYPE:           0
      PBENGSVCACCOUNT:               <empty>
      PBENGSVCPASSWORD:              <empty>
      PBENGSVCSTARTUPTYPE:           0
      PBPORTRANGE:                   <empty>
      PBSCALEOUT:                    false
      PID:                           *****
      QUIET:                         true
      QUIETSIMPLE:                   false
      ROLE:                          AllFeatures_WithDefaults
      RSINSTALLMODE:                 DefaultNativeMode
      RSSVCACCOUNT:                  <empty>
      RSSVCPASSWORD:                 <empty>
      RSSVCSTARTUPTYPE:              Automatic
      SAPWD:                         <empty>
      SECURITYMODE:                  <empty>
      SQLBACKUPDIR:                  <empty>
      SQLCOLLATION:                  Hebrew_CI_AS
      SQLSVCACCOUNT:                 NT Service\MSSQL$SQLEXPRESS
      SQLSVCINSTANTFILEINIT:         true
      SQLSVCPASSWORD:                <empty>
      SQLSVCSTARTUPTYPE:             Automatic
      SQLSYSADMINACCOUNTS:           DESKTOP-LQT00Q9\USER
      SQLTELSVCACCT:                 NT Service\SQLTELEMETRY$SQLEXPRESS
      SQLTELSVCPASSWORD:             <empty>
      SQLTELSVCSTARTUPTYPE:          Automatic
      SQLTEMPDBDIR:                  <empty>
      SQLTEMPDBFILECOUNT:            1
      SQLTEMPDBFILEGROWTH:           64
      SQLTEMPDBFILESIZE:             8
      SQLTEMPDBLOGDIR:               <empty>
      SQLTEMPDBLOGFILEGROWTH:        64
      SQLTEMPDBLOGFILESIZE:          8
      SQLUSERDBDIR:                  <empty>
      SQLUSERDBLOGDIR:               <empty>
      SUPPRESSPRIVACYSTATEMENTNOTICE: false
      TCPENABLED:                    0
      UIMODE:                        AutoAdvance
      UpdateEnabled:                 false
      UpdateSource:                  MU
      USEMICROSOFTUPDATE:            false
      X86:                           false

      Configuration file:            D:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455\ConfigurationFile.ini

    Detailed results:
      Feature:                       Database Engine Services
      Status:                        Failed
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Component name:                SQL Server Setup Support Files
      Component error code:          1622
      Component log file:            C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455\SqlSupport_Cpu64_1.log
      Error description:             Error opening installation log file. Verify that the specified log file location exists and that you can write to it.
      Error help link:               https://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=14.0.1000.169&EvtType=SqlSupport.msi%400x162A16FE%400x1622

      Feature:                       SQL Browser
      Status:                        Failed
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Component name:                SQL Server Setup Support Files
      Component error code:          1622
      Component log file:            C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455\SqlSupport_Cpu64_1.log
      Error description:             Error opening installation log file. Verify that the specified log file location exists and that you can write to it.
      Error help link:               https://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=14.0.1000.169&EvtType=SqlSupport.msi%400x162A16FE%400x1622

      Feature:                       SQL Writer
      Status:                        Failed
      Reason for failure:            An error occurred during the setup process of the feature.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Component name:                SQL Server Writer Component
      Component error code:          1622
      Component log file:            C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455\SqlWriter_Cpu64_1.log
      Error description:             Error opening installation log file. Verify that the specified log file location exists and that you can write to it.
      Error help link:               https://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=14.0.1000.169&EvtType=SqlWriter.msi%400x162A16FE%400x1622

      Feature:                       SQL Client Connectivity SDK
      Status:                        Failed
      Reason for failure:            An error occurred during the setup process of the feature.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Component name:                SQL Server Native Client Access Component
      Component error code:          1622
      Component log file:            C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455\sqlncli_Cpu64_1.log
      Error description:             Error opening installation log file. Verify that the specified log file location exists and that you can write to it.
      Error help link:               https://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=14.0.1000.169&EvtType=sqlncli.msi%400x162A16FE%400x1622

      Feature:                       Setup Support Files
      Status:                        Failed
      Reason for failure:            An error occurred during the setup process of the feature.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Component name:                SQL Server Setup Support Files
      Component error code:          1622
      Component log file:            C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455\SqlSupport_Cpu64_1.log
      Error description:             Error opening installation log file. Verify that the specified log file location exists and that you can write to it.
      Error help link:               https://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=14.0.1000.169&EvtType=SqlSupport.msi%400x162A16FE%400x1622

    Rules with failures:

    Global rules:

    Scenario specific rules:

    Rules report file:               D:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455\SystemConfigurationCheck_Report.htm

    Exception summary:
    The following is an exception stack listing the exceptions in outermost to innermost order
    Inner exceptions are being indented

    Exception type: System.IO.DirectoryNotFoundException
        Message: 
            Could not find a part of the path 'C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455'.
        HResult : 0x80070003
        Data: 
          DisableWatson = true
        Stack: 
            at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
            at System.IO.FileSystemEnumerableIterator`1.CommonInit()
            at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)
            at System.IO.DirectoryInfo.InternalGetFiles(String searchPattern, SearchOption searchOption)
            at Microsoft.SqlServer.Chainer.Infrastructure.WatsonMsiBucket.ExecutePreCabTasks()
            at Microsoft.SqlServer.Configuration.SetupExtension.WatsonServiceImplementation.ReportFailures()
            at Microsoft.SqlServer.Chainer.Setup.Setup.Start(String[] args)
            at Microsoft.SqlServer.Chainer.Setup.Setup.Main()

    Monday, June 8, 2020 2:03 PM

All replies

  • It seems you already have an Express edition installed and you are attempting to install a new developer edition.

    Do you have anything important on your express edition that you can't afford to lose? If no, then try uninstalling the express-->reboot your machine and --> try the developer edition install all over again.
    Monday, June 8, 2020 3:39 PM
  • yeah you're right,

    any idea how can i install sql server configuration manager ?

    Monday, June 8, 2020 3:53 PM
  • It seems you already have an Express edition installed and you are attempting to install a new developer edition.

    Do you have anything important on your express edition that you can't afford to lose? If no, then try uninstalling the express-->reboot your machine and --> try the developer edition install all over again.

    No I dont think multiple instance is problem. The problem here is it cannot find the C drive somehow, may be confused or some other issue. Below is the error

    Could not find a part of the path 'C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20200608_160455'.
        HResult : 0x80070003
        Data: 

    Charles for all the installation parameters you need to select only D drive. If I see the options you have given

    INSTALLSHAREDDIR:              D:\Program Files\Microsoft SQL Server\
      INSTALLSHAREDWOWDIR:           C:\Program Files (x86)\Microsoft SQL Server\

    The INSTALLSHAREDWOWDIR should also point to D drive. This is my assumption


    Cheers,

    Shashank

    Please mark this reply as answer if it solved your issue or vote as helpful if it helped so that other forum members can benefit from it

    My TechNet Wiki Articles

    MVP

    Monday, June 8, 2020 4:20 PM
  • i've done that, but its always lead me to the same message, i have a project to do with SQL and this simply wont let me install.. i dont know what to do...

    i know i need to have sql configurator but because of that message i cant even have it

    Monday, June 8, 2020 7:40 PM
  • Hi Mosh1ko,

    Agreed with Shanky, please try to move Microsoft SQL Server folder from your D drive to my C drive and the installation could be completed.

    Please find more details from below which had the same issue with you:

    Unable to install SQL Server (setup.exe)

    In addition, disagreed with Charles, according to your summary detail, you have no edition installed and would like to install express edition.

    ___________________________

    Product features discovered:   ---Edition which aleady installed
      Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered  Configured

    Package properties:   ---Edition which is going to be installed
      Description:                   Microsoft SQL Server 2017 
      ProductName:                   SQL Server 2017
      Type:                          RTM
      Version:                       14
      SPLevel:                       0
      Installation location:         D:\SQLServer2017Media\Express_ENU\x64\setup\
      Installation edition:          Express

    ___________________________

    Finally, if you would like to install sql server configuration manager , it would be automatically installed after SQL Server 2017 installed.


    Best regrds,

    Melissa

    -------------------------------------------

    MSDN Community Support

    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to  MSDN Support, feel free to contact MSDNFSF@microsoft.com





    Tuesday, June 9, 2020 1:49 AM
  • Melissa please avoid self proposing your own answer it looks very bad. It says I am the one who is only correct. We do not encourage such things on Forum. Let others propose your answer

    Cheers,

    Shashank

    Please mark this reply as answer if it solved your issue or vote as helpful if it helped so that other forum members can benefit from it

    My TechNet Wiki Articles

    MVP

    Wednesday, June 10, 2020 8:50 AM
  • Hi Mosh1ko,

    Could you please let us know whether you have fixed this installation issue? Thanks.

    Best regards,

    Melissa

    -------------------------------------------

    MSDN Community Support

    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to  MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Monday, June 15, 2020 1:37 AM