Vertical printing stopped working

Question

I have been using an Access app I developed and it uses the “Vertical” property for some fields on a report.  In this way I am able to print items vertically.  This has been working properly for years but suddenly I can no longer print any report features where the Vertical property is set to Yes on the report.  When I go to print the printer starts (as if it received the print request) and then a message box appears with “Microsoft Access couldn’t print your object”.  I used the app to print a couple of days ago and it was fine and I have not made any changes since then and I am using the same computer and printer.  Does anyone have any ideas on how I can get vertical printing to work again?  Thanks in advance, Jeff

Answer 1

Hi Jeffrey,

If no design changes were made and both hardware were the same as before when it was working, then the only thing I could think of is either an OS or Office patch/update. Do you know when the last time your system installed an update from MS?

It might be a good idea to post your build version number, so MS can verify your current setup.

Just a thought...

Answer 2

I am using Windows 10 and the last update was 2018-07 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4338819).  The update was performed on July 10 and the vertical print function stopped working since the update.  It seems like a good possibility the update caused the problem.

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Jeffrey Epstein

Answer 3

Have you checked for the latest version of your printer driver? Maybe the one you have is no longer compatible with the Windows update.

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Bill Mosca
www.thatlldoit.com
http://tech.groups.yahoo.com/group/MS_Access_Professionals

Answer 4

Bill, I thought that was an excellent suggestion so I removed the printer using Control Panel, then I uninstalled the printer software and drivers, downloaded the most recent software and drivers and then I installed the new software and drivers.  Unfortunately this did not fix the problem.  I am fairly certain this problem is caused by the 2018-07 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4338819) that was automatically installed on my computer.  It will probably take a while for Microsoft to fix this problem as there are likely few people using the Vertical print feature in Access and therefore a low priority for them to fix.  This is the reason I hate automatic updates.  I would have preferred to do the update when I wanted as there are often other problems that arise.  I also use Peachtree Accounting and that stopped working as well after the latest Windows update.  I hope these are the only problems caused by the latest update.

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Jeffrey Epstein

Answer 5

Rats! Well, sometimes a Windows update can be uninstalled. You could try uninstalling one at a time to see if that fixes the issue until MS can come up with a fix. At least you will know which one it is and search for a hot fix

I really feel your pain. Nothing quite compares to an MS update killing your development. We went through that pain with Office 2007 and all its bugs after updates.

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Bill Mosca
www.thatlldoit.com
http://tech.groups.yahoo.com/group/MS_Access_Professionals

Answer 6

I did a work around and I can now print my report.  Fortunately the report fields that could not be printed using the Vertical property set to Yes were all just labels.  The only field I had on the report that uses data from a table is a text box and the Vertical property is set to No.  Working in Access report designer I removed the labels from my report and using Adobe Illustrator I created the same text, rotated it to vertical and then saved it as a .eps file.  Then I inserted the .eps file as an image on my Access report.  Now I can print text vertically on the report using Access.  For now this will have to do until Microsoft fixes the problem.

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Jeffrey Epstein

Answer 7

Hello Jeffrey M Epstein,

Glad to hear that your issue has been resolved now. I would suggest you mark your solution to close the thread.

If you have any other issue, please feel to post threads to let us know.

Best Regards,

Terry

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Answer 8

Hello Terry,

I am using Access 2013 and Windows 10.  Since the last update on July 10 with 2018-07 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4338819) I am no longer able to print fields on an Access report where the Vertical property is set to Yes.  I do not consider this issue resolved because it is still not possible to print fields vertically.  The work around I did does not fix the underlying problem which still remains.  It would be helpful if others with a similar set up who had the most recent Window update using Access 2013 would attempt to print a field using the Vertical property set to Yes to see if they encounter the same problem.  Given I am still not able to print a field using the Vertical property set to Yes do you think the issue should be considered resolved?

Thanks in advance,

Jeff

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Jeffrey Epstein