locked
Missing Game Rating RRS feed

  • Question

  • I've made a small update to my app and have selected the new countries that have been added. I made sure to uncheck all countries that require a game certificate as I have none. Once I update my list of countries I am no longer able to submit since the button is gone. How do I fix the following errors:


    Submission errors
    App errors
    Missing game rating: DJCTQ
    Missing game rating: GRB
    XAP errors
    No errors
    Submission warnings
    Missing game rating: PEGI
    Missing game rating: USK
    Missing game rating: ESRB
    Missing game rating: PEGI_PT
    Missing game rating: FPB
    Missing game rating: OFLC_NZ
    Missing game rating: CERO
    Missing game rating: COB_AU
    Saturday, October 13, 2012 7:48 PM

Answers

  • Hi there,

    If you're still blocked, please submit a support request so we can take a look at the submission and provide further guidance.

    Thanks


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412

    • Marked as answer by Danny G. - MS Monday, October 22, 2012 11:01 PM
    Monday, October 22, 2012 11:01 PM
  • It seems to have been fixed now since I when back to my submission, made the necessary changes, and the button worked!
    • Marked as answer by maximus37 Tuesday, November 13, 2012 5:53 PM
    Tuesday, November 13, 2012 5:52 PM

All replies

  • Hi there,

    Can you try deleting the incomplete submission and restarting it? If you're still blocked in the end (after removing the countries that require game ratings), please let me know.

    Thanks


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412

    Monday, October 15, 2012 10:28 PM
  • I actually did that numerous times and I get back to the same problem.   :\
    Friday, October 19, 2012 6:14 PM
  • The error is stating that you will need to add game ratings to submit this app.  There are two countries that require the game ratings:  Brazil (DDJCTQ) and South Korea (GRB).  You must provide a game rating if you would like to distribute to these countries. 

    If you do not have game rating certificates for these countries, go to the "Markets selection and custom pricing" link from the main Submission page (under Optional) and uncheck Brazil and South Korea to fix these submission errors.

    Friday, October 19, 2012 8:00 PM
  • Hi Rick,

    I stated in my original post that those countries are already unchecked, yet I'm unable to continue with the submission.
    • Marked as answer by Danny G. - MS Monday, October 22, 2012 11:01 PM
    • Unmarked as answer by Danny G. - MS Monday, October 22, 2012 11:01 PM
    Friday, October 19, 2012 9:07 PM
  • Hi there,

    If you're still blocked, please submit a support request so we can take a look at the submission and provide further guidance.

    Thanks


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412

    • Marked as answer by Danny G. - MS Monday, October 22, 2012 11:01 PM
    Monday, October 22, 2012 11:01 PM
  • You should go to the first submission button - in my case the radio button was changed (some how :)) on the third position for markets with restricted rules as soon as I change it back to the second - I was able to submit my App.

    Thanks,

    Alex.


    • Edited by AlexD3 Monday, November 12, 2012 3:54 AM
    Monday, November 12, 2012 3:53 AM
  • It seems to have been fixed now since I when back to my submission, made the necessary changes, and the button worked!
    • Marked as answer by maximus37 Tuesday, November 13, 2012 5:53 PM
    Tuesday, November 13, 2012 5:52 PM