[Urgent Issue] Windows defender interrupts to run game launchers. RRS feed

  • Question

  • Hello, this is Stan Lee at Game Security Team from Nexon Korea, inc.

    Nexon provides a lot of game services to users all over the world.

    We have got a report from one of game development team that the game launcher running is interrupted by Windows Defender.

    Here is the problem recaptured on Windows 10.

    [Recapture step]

    1. Go to http://tera.nexon.com/events/2016/promotion/sinus.aspx

    2. Execute "Windows Defender"

    3. Click "게임 시작" (Start game) on the top left on the main page.

    4. Game launcher will show up and checking file integrety on it.

    5. It stops in the middle of scanning and never starts the game client. ( X  ) => The problem occurrs.

    6. Close the launcher and disable the protection feature in Windows Defender.

    7. Try no. 3 and the game client is working properly.

    [Expectation Effectiveness]

    We would like to execute the game client on the game launcher irrespective of Windows Defender protection.

    So please let us know if there is a proper solution or technical guide to solve this problem.

    [Screen Shot]

    Thank you in advance.

    Best Regards,

    Stan Lee.

    Thursday, May 26, 2016 9:45 AM