Phone restarts after receiving Push-Notification


  • Hi,

    my customers report a weird problem. My app is able to receive push notifications from our back-end.

    The say, that sometimes after receiving a push notification (raw push notification), their phone automatically restarts! Not the app, but the complete phone.

    How is this even possible? Even if there is a bug in my application code, why is the whole phone restarting?

    Any ideas how i can check what the problem is? Any "global" error logs in windows phone?

    One of my customers phone is:

    Category: Computer.Portable
    Manufactor: Nokia
    Model: P6180
    Version: 6.3

    Thanks for your help

    Thursday, January 22, 2015 10:04 AM


  • There really isn't anything in the app which would cause this.  I think that you should ask this question at http://answers.microsoft.com/en-us/winphone/forum/wp8?tab=Threads for a better response.

    Matt Small - Microsoft Escalation Engineer - Forum Moderator
    If my reply answers your question, please mark this post as answered.

    NOTE: If I ask for code, please provide something that I can drop directly into a project and run (including XAML), or an actual application project. I'm trying to help a lot of people, so I don't have time to figure out weird snippets with undefined objects and unknown namespaces.

    Thursday, January 22, 2015 7:11 PM