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Neither Visual Studio 2015, nor Visual Studio RC 2017 instals start

    Question

  • SO I used to have Visual Studio 2015 Update 3 and it was working flawlessly. Since I needed VS 2017 for work, I decided to try & install it on my laptop running on Windows 10. I downloaded the RC (multiple times, multiple versions) but after running it in adminstrator mode, it just wasn't starting. There a really quick loading bar and then, nothing. It looks like something is blocking the installation and it's not my firewall or my anti-malware softwares (because I deactivated both to try to fix the problem). In a desesperate attempt, I uninstalled VS 2015. Not only is it still not working but worse, VS 2015 instaler won't start either.

    So the problem that was not that urgent suddenly became very urgent. If anyone can point me in the right direction, I would be extremely grateful. 

    Tuesday, May 02, 2017 7:53 PM

All replies

  • Hi,

    Please have a try with the following steps to check if the Installer Service is running:

    1. Click Start, type Services.msc and press {ENTER}
    2. Double-click Windows Installer
    3. Set the Startup type of Windows Installer to Manual
    4. Click Start to start the service.
    5. Click OK.

    You could also go into Control Panel -> Programs and Features -> Windows Features

    1. Disabled .NET 3.5
    2. Enable everything in .NET 4.6
    3. Restart computer
    4. Installed Visual Studio (as administrator)
    5. Restart Computer
    6. Re-enabled .NET 3.5 and disable relevent .NET 4.6 features

    You could download visual studio from here: https://www.visualstudio.com/downloads/

    If the issue persists, I need your help to collect the complete VS installation log. Please use http://aka.ms/vscollect to gather the installation logs. After using it, you will find vslogs.zip under %temp% folder. Please upload the file to https://onedrive.live.com/ and share the link here.

    Best regards,

    Joyce


    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Wednesday, May 03, 2017 7:12 AM
  • Hello Joyce,

    Thank you very much for you answer. I have tried your possible fixes, unfortunately without success.

    My account has not yet been verified so I can't send you my vslog but I will do as soon as it is. Is there any way to expedite this process (I have sent a post on the verification account thread)?

    Thanks a lot again.

    Thursday, May 04, 2017 8:35 AM
  • Hi,

    Can you install the other software of Microsoft?

    You could also download the Windows Fixit tool from here: https://support.microsoft.com/en-sg/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed, then run it to repair issues including corrupted registry keys or others.

    Best regards,

    Joyce


    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Friday, May 05, 2017 5:58 AM