changed password now cannot send mail RRS feed

  • Question

  • I changed my password in hotmail and gmail  which was connected to my word.  When I try to send I am told it cannot be sent.  Also get message that I must sign in.  Please help.  I  am not particularly tech saavy and I must send a document in word.
    Sunday, September 25, 2016 9:39 PM

All replies

  • Hi basha,

    >> When I try to send I am told it cannot be sent.

    How did you send a document in word? Could you share us more detailed steps? Did you mean you used Send to Mail Recipient or mail merge function? Where did you change your password? Did you change in Outlook product? If not, I suggest you login your Outlook with this email address, enter new password and then test this function again.

    In addition, I suggest you sign out from Word, and resign in again.

    Best Regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Monday, September 26, 2016 3:32 AM