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  • Frequently Asked Questions about the PivotViewer Silverlight Control

    Q: What environments support Silverlight controls?
    A: Silverlight is supported by all major browsers on both Mac OS X and Windows. Particular care is being taken to account for differences in platform and browser capabilities to ensure a consistent experience including experiences on Internet Explorer 6, 7 8, Firefox2 and 3, Safari 3 and 4, and now Google Chrome.

    Q: What tools do I need to write a webpage with an embedded PivotViewer?
    A:
       1.         Visual Studio 2010 (RTM, of course)
       2.         Silverlight 4 Tools for Visual Studio 2010
       3.         Silverlight 4 Toolkit
       4.         The PivotViewer SDK

    Q:   Where can I get tools to author CXML and make DZI files out of my images or text?
    A:   See the Pivot tools page here: http://www.getpivot.com/developer-info/tools.aspx

    Q: Can I change the panels on the right or left of PivotViewer to something I custom write? Can I use my own custom color scheme for the control?
    A: No. We are planning on adding more customization, but you cannot do this yet.

    Q: Why won’t my collection load in the PivotViewer control?
    A:
       1.         Is your collection hosted on a web-server?  This is required. Local collections are not supported.
       2.         Does your web-server have the clientaccesspolicy.xml file?  (See http://msdn.microsoft.com/en-us/library/cc645032(v=VS.95).aspx for more details.)

    Q: My collection appears to load in the PivotViewer control (because I see the filter pane populated correctly).  Why don’t I see any images?
    A:
       1.         Your Deep Zoom collection must be hosted on a web-server and the web-server must have the clientaccesspolicy.xml file. 
       2.         Are your images in the PNG or JPG format?  Silverlight Deep Zoom does not support the WDP format. Are your images contained in a DeepZoomImage (DZI)?

    Q: Where can I go to learn how to use the PivotViewer control? 
    A: The Pivot learning content for the PivotViewer may be found at http://www.silverlight.net/learn/pivotviewer/

    In addition, Jesse and I, and members of the Pivot team will be monitoring these forums during the intial June/July rollout to help with any questions.

    Now let's see some awesome Pivot applications in Silverlight!

    Tuesday, June 29, 2010 7:10 AM

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