PivotViewer FAQ RRS feed

  • General discussion

  • Frequently Asked Questions about the PivotViewer Silverlight Control

    Q: What environments support Silverlight controls?
    A: Silverlight is supported by all major browsers on both Mac OS X and Windows. Particular care is being taken to account for differences in platform and browser capabilities to ensure a consistent experience including experiences on Internet Explorer 6, 7 8, Firefox2 and 3, Safari 3 and 4, and now Google Chrome.

    Q: What tools do I need to write a webpage with an embedded PivotViewer?
       1.         Visual Studio 2010 (RTM, of course)
       2.         Silverlight 4 Tools for Visual Studio 2010
       3.         Silverlight 4 Toolkit
       4.         The PivotViewer SDK

    Q:   Where can I get tools to author CXML and make DZI files out of my images or text?
    A:   See the Pivot tools page here:

    Q: Can I change the panels on the right or left of PivotViewer to something I custom write? Can I use my own custom color scheme for the control?
    A: No. We are planning on adding more customization, but you cannot do this yet.

    Q: Why won’t my collection load in the PivotViewer control?
       1.         Is your collection hosted on a web-server?  This is required. Local collections are not supported.
       2.         Does your web-server have the clientaccesspolicy.xml file?  (See for more details.)

    Q: My collection appears to load in the PivotViewer control (because I see the filter pane populated correctly).  Why don’t I see any images?
       1.         Your Deep Zoom collection must be hosted on a web-server and the web-server must have the clientaccesspolicy.xml file. 
       2.         Are your images in the PNG or JPG format?  Silverlight Deep Zoom does not support the WDP format. Are your images contained in a DeepZoomImage (DZI)?

    Q: Where can I go to learn how to use the PivotViewer control? 
    A: The Pivot learning content for the PivotViewer may be found at

    In addition, Jesse and I, and members of the Pivot team will be monitoring these forums during the intial June/July rollout to help with any questions.

    Now let's see some awesome Pivot applications in Silverlight!

    Tuesday, June 29, 2010 7:10 AM

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