Azure Adhoc RMS licenses User is not able to open right protected messages

Question

We allocated Azure Adhoc RMS licenses for certain users, when we send an right protected email to the users, they are not able to open the message, it gives below error.

"The content you are trying to open is protected with a cloud based Rights Management Service, and your client cannot consume this content as currently configured. Click on the link below to find out how to enable your client to consume this content.
http://go.microsoft.com/fwlink/?LinkID=290821"

The Users do not have MS Outlook, I had read in article https://support.office.com/en-us/article/View-messages-sent-with-restricted-permissions-6ad36c7c-b271-489a-96ad-9d78ed03dce7 that user should be able to open the message using IE, but we are unable to do so.

We have the RMS Sharing application installed, and through it the users are able open the protected documents, but its not working for emails, we have even tried installing the IE Add on, but it gives us the same error message.

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Regards Ajinkya Ghare MCITP-Server Administrator | MCTS

Answer 1

Hello,

We are checking on the query and would get back to you soon on this.
I apologize for the inconvenience and appreciate your time and patience in this matter.

Regards,
Neelesh

Answer 2

Ajinkya,

Ad-hoc Azure RMS is for RMS for individuals. 

You will need to use Outlook 2013/2016, or Outlook 2010 with the RMS Sharing App deployed, to consume email protected by Azure RMS. See the Azure RMS application list for details. The web add-in was last published in 2005. It was written using the old RMS SDK, doesn't use the new MSIPC client, and doesn't know how to use Azure RMS.

If you need to protect content to users who don't have Outlook (or a supported mail client) just share protected files with the RMS sharing app.

/Steve

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Steve L [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.