Heartbeat of DTM Client machine (WIN 7) is not discoveered by DTM Studio(WIN 2008 Server) RRS feed

  • Question

  • Heartbeat of DTM Client machine (WIN 7) is not discoveered by DTM Studio(WIN 2008 Server) 

    1. Unable to reset the status of the DTM machine to 'Reset', due to which the tests are not executed. 
    2. Tried troubleshooting the same with many steps but no go. 
    3. We cannot execute the test cases untill the status of the DTM client machine is set to 'Reset'. 
    4. Faced this issue earlier also but the issue was resolved after completely re-installing whole of the environment(which is not a solution to this problem). 
    5. This issue is encountered when the both WIN 7 and WIN 2008 machines are left idle for some time.(As i have already worked on this that PC's shall not go into the sleep mode when in idle state.) OR restarting the machines 1-2 times. 

    Please let us know in case you need more information from our side, as this issue is blocking us from executing the WHQL tests. 

    Steps performed to solve this issue: 
    1. Reinstalled DTM client. 
    2. Restarted both machines. 
    3. Provided new statis IP to both machines. 
    4. Made sure that both the PC's dont go into the sleep mode. 
    5. Both the PC's can communicate with each other with firewall disabled.
    • Moved by Doron Holan [MSFT] Thursday, January 3, 2013 3:23 PM (From:Windows Hardware WDK and Driver Development)
    Monday, May 30, 2011 9:53 AM

All replies

  • Hello Sumit

    Could you revert back if your query has been resolved ?


    Wintestlogo Team

    Wintest Consultancy and Services This posting is provided "AS IS" with no warranties, and confers no rights.
    Thursday, June 30, 2011 4:04 AM
  • Dear Wintes Consultancy,


    Have You found out what could be the problem and any solution? We are facing now the similar issue as Sumit Ahuja.

    We made sure that below services are starterd on server. 





    After reinstalling Client , machine shows up in 'Default pool' , however after moving it to 'my' pool and setting "Reset" status it goes to "Debug"  after while, then trying to "Reset" it again it shows message: "... Failed to reset machine "MachineName" since it has not had a heart beat for at least 30 minutes". 

    Remote connection is ok, and none of configuration parameters have been changed since it was working correctly before. The cause of our problems was a unexpected hard reset of DTM Controller machine (during the logo test).

    Please help


    Wojciech Modzelewski


    • Edited by Wojciech Modzelewski Wednesday, October 5, 2011 12:19 PM
    • Proposed as answer by Avata_ Thursday, January 3, 2013 6:56 PM
    • Unproposed as answer by Avata_ Thursday, January 3, 2013 6:56 PM
    Wednesday, October 5, 2011 10:26 AM
  • I am having a similar problems with a Windows 8 client.

    Any resolution yet?

    Thursday, January 3, 2013 1:08 PM
  •   Dear Wojciech,

                  After setting ur pool , it will automatically comes into " Manual" mode. if client machine setup is not automatically comes into " Manual" mode , You just Restart your client machine or You set into " Manual" mode..then you "Reset" and it ll comes into Ready state.


    After setting to Separate Pool.

    1.automatically it ll  be changed into "Manual" or Set

    2.Then Reset

    3.Now it ll comes into Ready state.

    Thursday, January 3, 2013 7:05 PM