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Infopath Forms published to SharePoint 2013 and submit to SharePoint 2013 Library

    Question

  • I have created 4 InfoPath forms that are published to a SharePoint Library and when submitted are writing to the Library.  The forms are set to InfoPath filler and write to a SharePoint 2013.

    We have our SharePoint listed as a trusted site and they all have O365 and edit access to the SharePoint Library.  The end users can get to the forms and add new and when they submit the forms they are getting the following Microsoft InfoPath errors.

    The form cannot be submitted because of an error:

    Details:

    InfoPath cannot submit the form.

    An error occurred while the form was being submitted.

    The form cannot be submitted to the following location: Https://Jacklinks.sharepoint.com/name of library....and form name

    The site may be offline, read-only, or otherwise unavailable.

    Access Denied. Before opening files in this location, you must first add the web site to your trusted sites list, brose to the website , and select the option to login automatically.

    If the user hits OK on the form and then clicks submit again the form gets submitted.. Sometimes they have to do this 5-10 times in order for it to submit...any Suggestions?


    Cynthia DeJong

    Thursday, January 19, 2017 4:25 PM

All replies

  • Hi Cynthia- could be a lot of reasons for this, including browser settings, InfoPath service settings, whether the form is querying or submitting data to another location, whether there's content organization or workflows, fine-grained permissions and how users are accessing the site. Please provide as many details as you can regarding these items.

    To start, I would at least make sure all users are using IE 32-bit and running it in compatibility mode. In the browser settings, make sure the site is in the trusted sites and automatic logon is selected.


    cameron rautmann

    • Marked as answer by Cindy_DE08 Thursday, January 19, 2017 6:15 PM
    • Unmarked as answer by Cindy_DE08 Thursday, January 19, 2017 6:15 PM
    Thursday, January 19, 2017 6:05 PM
  • Each form has multiple data connections that are being used in drop down lists.  These are all sharepoint lists that are contained in the same SharePoint Library that the forms write to.  The data in these connections are just being queried.  The data is automatically retrieved when the form is open.  There is no problem creating a new form and having the data available in the drop downs.

    When the form is submitted it writes a file in the same library where the form is being opened.  There is no flow associated with InfoPath form.  I am using sharepoint designer for the libraries to send emails and update 1 or two fields in the library but I am not updating the forms with the workflow.

    I have no rules tied to the submission of the form and no coding.  Just setup the submit to write to the library.  The submit options I selected are allow users to submit to sharepoint document library.

    All users have the Company SharePoint site in their trusted sites.  We use a single sign on solution. 


    Cynthia DeJong

    Thursday, January 19, 2017 8:35 PM
  • Here are some things to check: access for users to the data list, make sure you have all updates installed for SharePoint/Windows. Add the site in InfoPath trusted sites.

    How are they accessing the form?


    cameron rautmann

    Thursday, January 19, 2017 8:54 PM
  • Hi,

    It’s hard to figure out the root cause of this issue in a short while.

    Firstly, please try to uncheck “Enable Protected Mode” option in IE > Internet Options > click Security tab and Internet Zone, then test again.

    Are you using SharePoint online? If yes, you can have AD FS environment?

    If so, please try to create a new user directly in O365 and check whether the issue occurs. You said that you use a single sign on solution, you can install the following hotfix if it matches your situation:

    https://support.microsoft.com/en-us/help/2958298/single-sign-on-is-available-for-office-365-users-to-access-sharepoint-online-sites-in-windows-2012-r2

    Thanks,

    Dean Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, January 23, 2017 11:01 AM
    Moderator
  • Hi Cynthia,

    If you have any update, you can post here. We'll help you to fix the issue.

    Waiting for your update.

    Thanks,

    Dean Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, January 25, 2017 1:49 PM
    Moderator
  • The company has brought in a consulting group to revamp the forms.  Thank you  for the all the notes and reply.

    Cynthia DeJong

    Friday, February 10, 2017 6:14 PM