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30 sec delay RRS feed

  • Question

  • We are seeing a ~30 second delay on the "Please wait for the FSLogix Apps Services" portion of the login.

    In the log files, we see the delay comes at the Prep1 stage.

    We are at a loss to determine what this is caused by.

    Environment:

    Server 2019, RDS, with Citrix Xendesktop 1906 version. Using VHDx files on a REFS 2019 file server.


    Eric Gunderson

    Thursday, August 29, 2019 6:45 PM

All replies

  • Eric, 

    Our Support Team would love to work with you directly on this issue. Please submit a Ticket, here are the instructions for this: https://social.msdn.microsoft.com/Forums/en-US/14ea5f6f-760b-4ad2-83cf-23c3cbc1bcc4/how-to-open-an-fslogix-support-request?forum=FSLogix

    Please also include any support tool logs with this ticket, you can find the tool here : https://aka.ms/fslogix_support_tool

    Thank you,

    Denise Adams

    FSLogix Support Team

    Wednesday, September 4, 2019 5:04 PM
    Moderator
  • We are seeing a ~30 second delay on the "Please wait for the FSLogix Apps Services" portion of the login.

    In the log files, we see the delay comes at the Prep1 stage.

    We are at a loss to determine what this is caused by.

    Environment:

    Server 2019, RDS, with Citrix Xendesktop 1906 version. Using VHDx files on a REFS 2019 file server.


    Eric Gunderson

    Eric,

    Did you get this resolved.

    Had a similar issue myself when using Cloud Cache.

    Tuesday, September 10, 2019 1:31 PM
  • We are seeing a ~30 second delay on the "Please wait for the FSLogix Apps Services" portion of the login.

    In the log files, we see the delay comes at the Prep1 stage.

    We are at a loss to determine what this is caused by.

    Environment:

    Server 2019, RDS, with Citrix Xendesktop 1906 version. Using VHDx files on a REFS 2019 file server.


    Eric Gunderson

    HI Eric,

    We also have the same issue. Not using citrix, but only server 2016.

    The reply from the helpdesk from fslogix didn't have anything to do with the issue it self.

    Would you care to share the (possible) solution?

    Wednesday, September 11, 2019 8:20 AM
  • Any luck on this? I am seeing the same thing, except ours is Server 2019 and the Prep1 stage takes about a full minute (61 seconds the last time)

    We are NOT using Cloud Cache.


    James - Right Size Solutions

    Wednesday, October 9, 2019 1:40 PM
  • We did not resolve this in any way that will help anyone else.

    We collected logs using the FSLogix tools and submitted them. They did indicate an issue communicating with our new, 2019 File server being used to store the VHD files.

    The Citrix Virtual App server(XenApp) that we were prototyping with, was an in place upgrade from a 2016 server. While waiting to see if the logs and MS came up with a solution, we built a new 2019 Server from scratch and reinstalled all our apps.

    This new server didn't exhibit any of the slowness during the FSLogix portion of the login. In fact, the entire login takes about 20 sec. The FSLogix portion is 3-4 sec.

    At least it demonstrated that the File Server was not causing the issue. We suspected that for some time.

    Eric Gunderson


    Eric Gunderson

    Wednesday, October 9, 2019 2:09 PM
  • any update?
    Thursday, October 31, 2019 10:12 PM
  • Hi,

    In our environment it was a registry key that has become bloated. When I did an export of this key it was almost 30 megabyte on a 2016 RDS server.

    Key causing the issue; 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Notifications

    Solved it by doing a cleanup with the following Powershell commands;

    Remove-Item "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Notifications" -Recurse 
    New-Item "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Notifications"

    The key has caused issues in the past and it seems that it has been reintroduced on server 2016/2019; 
    Search the web for; Registry bloat causes slow logons or insufficient system resources error 0x800705AA in Windows 8.1

    Not sure if the key will rebuild back to previous size, haven't had enough time to look into that yet.
    Could implement the powershell script as reboot script if that's the case. 

    Hope this helps!

    Daniel Wedel

    Wednesday, November 6, 2019 9:38 AM
  • Thank you Daniel... This fix immediately fixed our login time!

    Do you know if there is any issue clearing the Notifications key on a periodic basis?


    James - Right Size Solutions

    Wednesday, November 6, 2019 4:04 PM