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Visual Studio 2008 Help Crashes on Search RRS feed

  • Question

  • I can't get to the Object Libraries using Help Search in VS 2008. This seems to be a common problem. I have Windows 7 Professional, 64-bit machine.

    Is there a fix for this?

    hermanhesse

    Friday, October 22, 2010 3:03 PM

Answers

  • Hello,

    Frankly speaking, this might be hard to troubleshoot online since there would be many causes for the crash to happen.

    However, you can try the following steps to deal with the case:
    1. Try running devenv /Safemode to see if you can open it correctly.
    2. Reboot the machine into Safe Mode. Do you still have the problem? This can isolate some third party application/driver's interference.
    3. If we switch to try a new user account, do you have the problem? This can rule out the possibility of corrupted user profile.

    To troubleshooting crash issue, typically we need to analyze the crash memory dump that honestly is hard to do online (Here is a blog on How to obtain crash dump in Visual Studio 2005  (also apply to VS2008). The MSDN feedback site refers to http://connect.microsoft.com )

    Additionally, another useful tool is the Process Monitor tool http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx which can capture the access log.
    Filter on the process name devenv.exe in the log so that you see only the related list.
    This should give you more info on what are the registry keys/ files being accessed when the crash happens.


    Please remember to mark the replies as answers if they help and unmark them if they provide no help
    Monday, October 25, 2010 6:27 AM
    Moderator