Not able to connect to azure storage

Question

Since the last 12 hours, I am not able to connect to my Azure Storage account. When I try doing the same using Cerebrata Cloud Storage Studio, I get a 403 Forbidden error with code 'AccountIsDisabled'. However in the azure management portal my storage service is shown online. Can someone point me in the right direction here? My web-app is down because of this

Vivek

 

Answer 1

Hi,

Please confirm if you are using the correct subscription where the storage account is present. Also, please verify the storage primary key is valid by using Azure storage Explorer.

Regards,

Shirisha Paderu

Answer 2

Yes I cross checked the keys - I am using the correct primary key to connect to the storage account. I get the following error when I try connecting via Coud Storage Studio:

============================

Connection failed

============================


The remote server returned an error: (403) Forbidden.

Request URI: https://surfmark.blob.core.windows.net/?restype=container&comp=list&$maxresults=1
Response Headers:
x-ms-request-id: 8689de2b-0001-006f-3eae-98a703000000
Content-Length: 220
Content-Type: application/xml
Date: Wed, 27 May 2015 18:54:50 GMT
Server: Microsoft-HTTPAPI/2.0
Error Details:
Code: AccountIsDisabled
Message: The specified account is disabled.
RequestId:8689de2b-0001-006f-3eae-98a703000000
Time:2015-05-27T18:54:50.6106676Z
Error Code: HTTP Status Code: (403)


-------------------------------------------------

   at System.Net.HttpWebRequest.GetResponse()
   at Cerebrata.CloudStorage.Azure.DataAccess.Common.Authentication.(StorageAccountInformation , RequestResponse& , Exception& )

Answer 3

Also, please note that we are on a pay-as-you-go plan and DO NOT have any spending limits in our account.

Answer 4

I tried to connect through Azure Storage Explorer and I still get a '403 Forbidden' error when I try to connect through my storage server. Please note that this was working perfectly fine 24 hours back. This issue is badly affecting my front-facing web service!!

Can someone from Azure please take a look and let me know if you need my subscription details.

Answer 5

Hi,

If you note the error code, you'd notice the error basically is:

Code: AccountIsDisabled
Message: The specified account is disabled.

We would require account and subscription details that should not be shared in a public forum to troubleshoot this issue further.

Please raise a case with the Azure Subscription Management Support to check if the account is disabled.
You could refer the following link:
http://azure.microsoft.com/en-in/support/options/

Please note that Azure Billing Support is Free of cost.

Regards,
Malar.

Answer 6

Hi,

As the support ticket is opened and different teams are engaged working on the issue, I am closing this thread and marking the above response as answer.

Regards,

Shirisha Paderu