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Not able to connect to azure storage

    Question

  • Since the last 12 hours, I am not able to connect to my Azure Storage account. When I try doing the same using Cerebrata Cloud Storage Studio, I get a 403 Forbidden error with code 'AccountIsDisabled'. However in the azure management portal my storage service is shown online. Can someone point me in the right direction here? My web-app is down because of this

    Vivek

     
    Wednesday, May 27, 2015 8:05 AM

Answers

  • Hi,

    If you note the error code, you'd notice the error basically is:

    Code: AccountIsDisabled
    Message: The specified account is disabled.

    We would require account and subscription details that should not be shared in a public forum to troubleshoot this issue further.

    Please raise a case with the Azure Subscription Management Support to check if the account is disabled.
    You could refer the following link:
    http://azure.microsoft.com/en-in/support/options/

    Please note that Azure Billing Support is Free of cost.

    Regards,
    Malar.

    Thursday, May 28, 2015 10:27 AM

All replies

  • Hi,

    Please confirm if you are using the correct subscription where the storage account is present. Also, please verify the storage primary key is valid by using Azure storage Explorer.

    Regards,

    Shirisha Paderu

    Wednesday, May 27, 2015 1:51 PM
    Moderator
  • Yes I cross checked the keys - I am using the correct primary key to connect to the storage account. I get the following error when I try connecting via Coud Storage Studio:


    ============================

    Connection failed

    ============================


    The remote server returned an error: (403) Forbidden.

    Request URI: https://surfmark.blob.core.windows.net/?restype=container&comp=list&$maxresults=1
    Response Headers:
    x-ms-request-id: 8689de2b-0001-006f-3eae-98a703000000
    Content-Length: 220
    Content-Type: application/xml
    Date: Wed, 27 May 2015 18:54:50 GMT
    Server: Microsoft-HTTPAPI/2.0
    Error Details:
    Code: AccountIsDisabled
    Message: The specified account is disabled.
    RequestId:8689de2b-0001-006f-3eae-98a703000000
    Time:2015-05-27T18:54:50.6106676Z
    Error Code: HTTP Status Code: (403)


    -------------------------------------------------

       at System.Net.HttpWebRequest.GetResponse()
       at Cerebrata.CloudStorage.Azure.DataAccess.Common.Authentication.(StorageAccountInformation , RequestResponse& , Exception& )

    Wednesday, May 27, 2015 7:00 PM
  • Also, please note that we are on a pay-as-you-go plan and DO NOT have any spending limits in our account.
    Wednesday, May 27, 2015 7:05 PM
  • I tried to connect through Azure Storage Explorer and I still get a '403 Forbidden' error when I try to connect through my storage server. Please note that this was working perfectly fine 24 hours back. This issue is badly affecting my front-facing web service!!

    Can someone from Azure please take a look and let me know if you need my subscription details.

    Wednesday, May 27, 2015 7:17 PM
  • Hi,

    If you note the error code, you'd notice the error basically is:

    Code: AccountIsDisabled
    Message: The specified account is disabled.

    We would require account and subscription details that should not be shared in a public forum to troubleshoot this issue further.

    Please raise a case with the Azure Subscription Management Support to check if the account is disabled.
    You could refer the following link:
    http://azure.microsoft.com/en-in/support/options/

    Please note that Azure Billing Support is Free of cost.

    Regards,
    Malar.

    Thursday, May 28, 2015 10:27 AM
  • Hi,

    As the support ticket is opened and different teams are engaged working on the issue, I am closing this thread and marking the above response as answer.

    Regards,

    Shirisha Paderu

    Thursday, May 28, 2015 11:27 AM
    Moderator