Edge is not able to parse VTT file generated by AMS v3

Question

The VTT generated by AMS v3 has some “NOTE” in the top of the vtt file. Edge and IE11 Browsers are complaining about it. It throws below parsing error. Same VTT files works fine in Chrome and firefox.

MEDIA12608: WebVTT Text Track: Timestamp signature should be '-->'. hr=80004004. 

If we remove the following “NOTE” from top, the same vtt works fine on Edge and IE11.

NOTE

duration:"00:10:07.0110000"

language:en-US

NOTE Confidence: 0.911574065685272

It seems like multiple line comment is causing problem here. Below are different permutations I've tried cases where we get errors. In 1st and 3rd case I'm getting error but in 2nd and 4th case I'm not getting any error. So it seems like if we are having multiline comment in VTT file Edge and IE11 is throwing error.

1.

WEBVTT

NOTE duration:”00:10:07.0110000” language:en-US

NOTE Confidence: 0.911574065685272

2.

WEBVTT

NOTE Confidence: 0.911574065685272

3.

WEBVTT

NOTE duration:"00:10:07.0110000" language:en-US

NOTE Confidence: 0.911574065685272

4.

WEBVTT

NOTE duration:"00:10:07.0110000"

NOTE language:en-US

NOTE Confidence: 0.911574065685272

Please let me know if someone have nny suggestions or work around to fix the issue in Edge and IE11?

Answer 1

Hi, 

This is a known bug in the older VTT parsers for Edge and IE11.   The VTT parser in those versions did not support the multiline comment format in the WebVTT specification. (It may have been added in a later revision)

The comment type of NOTE  is an allowed comment type in section 1.5 of the WebVTT spec – and the Video Indexer output is using it correctly - but the built in parser on Edge and IE do not handle the multiline comment. 

The VTT file appears to work fine in other browsers and Player frameworks.  For example the Azure Media Player has it's own parser and does not rely on the one in Edge or IE and can handle the comment. 

We are going to fix this issue by modifying our pipeline to output the comment without the multiline and use single line comments for those sections. 

For example, the updated output will look like the following when we fix the issue in our pipeline. Once this is fixed we can update this thread on the forum.  For now, you would have to make this edit on your own, or just strip out the multiline comments from the output. 

WEBVTT

NOTE duration:"00:10:07.0110000"

NOTE language:en-US

NOTE Confidence: 0.911574065685272

Unfortunately, the bug bar on Edge and IE is far to high for us to get a fix directly in the Browser, but you can always submit an issue on the Edge browser team directly.  Since they are moving to Chromium in Edge, this issue should not be a concern and match the Chrome behavior.  Although, we will solve it by fixing the comments as noted above. 

Spec reference is here for others information : ://w3c.github.io/webvtt/#introduction-comments

              “Comments are just blocks that are preceded by a blank line, start with the word "NOTE" (followed by a space or newline), and end at the first blank line.”

See Example 10 for a reference in the spec.  

WEBVTT

 

NOTE

This file was written by Jill. I hope

you enjoy reading it. Some things to

bear in mind:

- I was lip-reading, so the cues may

not be 100% accurate

- I didn’t pay too close attention to

when the cues should start or end.

 

00:01.000 --> 00:04.000

Never drink liquid nitrogen.

 

NOTE check next cue

 

00:05.000 --> 00:09.000