WMI Installation isue


  • Nothing has worked to get sql running, I have tried numerous work arounds.

    Winmgmt is not recognized as an internal or external command, separate issue

    You are installing Sage ACT! and during the Microsoft® SQL Server® installation, you get the error: 

    "The rule Windows WMI Service failed the WMI Service could not start to continue you must repair the WMI Service" 

    Product Family: Sage ACT! 
    Product: Sage ACT! Pro, Sage ACT! Premium 

    Third Party: Microsoft SQL Server 2008 R2 

    This can be caused by a corrupted Windows® user profile or damaged Microsoft SQL Server installation. 

    Note: The following information is provided as a convenience. Sage does not provide support for Microsoft products. For more information on this topic, visit  

    Option 1 - New Windows User -Sameissue

    Option 2 - Reinstall Microsoft SQL Server -Sameissue

    Option 3 - Contact Microsoft Support 

    • Moved by Tom Phillips Monday, December 5, 2016 8:26 PM Installation issue
    Monday, December 5, 2016 6:32 PM

All replies

  • Hello,

    WMI seems to be corrupt. Please try the troubleshooting steps provided by Chang Yin on the following thread:

    Hope this helps.


    Alberto Morillo

    Monday, December 5, 2016 7:47 PM
  • Refer michael solution

    Please Mark it as Answered if it answered your question OR mark it as Helpful if it help you to solve your problem.

    Tuesday, December 6, 2016 12:31 AM
  • Hi Tarzan1961,

    Based on the error message 'Product: Product Family: Sage ACT! Product: Sage ACT! Pro, Sage ACT! Premium Environment: Third Party: Microsoft SQL Server 2008 R2', it looks like that you are installing a third-party application which based on SQL Server 2008 r2.

    You can try to install SQL Server 2008 r2 manually and then try to install this application to find if this error message exists. 

    • If we cannot find this issue, this issue can be caused by the problem of this application or the broken installation media of SQL Server 2008 r2.

    • If you still meet the same error message, you can share the error message given from SQL Server to us for analysis.

    In addition, besides the method given from Alberto, you can also use WMI Diagnosis Utility to repair problems with the WMI service.

    Best Regards,

    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact

    Wednesday, December 7, 2016 7:37 AM