Sample Client Issue RRS feed

  • Question

  • User-1907874604 posted


    I was playing around with the sample client provided here: http://go.microsoft.com/?linkid=9657323 and noticed that the client doesn't function in Firefox or Chrome.   In Firefox the player will load fine, but when it tries to load the stream it throws an exception:

    System.Exception: Failed to download media chunk V0009 (2436000), #10 in a row.

    In Chrome the browser actually crashes.  The client seems to work fine in Internet Explorer, however.  I was able to reproduce the error on two seperate machines with two seperate smooth streams.

    The host operating system on both workstations was Server 2008 and the Firefox browser version is 3.0.8, the Chrome browser version is

    That being said, has anyone else had this issue?  Im assuming that another player with logging support may work fine, but I haven't yet tested it.

    Tuesday, March 31, 2009 4:41 PM

All replies

  • User-1756696809 posted


    Thanks for the message. We are investigating this. This is the only logging player available as a Beta sample.


    Tuesday, March 31, 2009 10:57 PM
  • User-1907874604 posted

    Hey Vishal,

    I just started delving into Silverlight development, it may be a stretch, but is there any way I could get a peek at the source code of the logging player so I can tinker around with it?



    Wednesday, April 1, 2009 7:31 AM
  • User-1329817954 posted

    In the company where I work (where it's impossible to look to streaming video like youtube etc.) I get the same error when I'll try to look to 'Experience Smooth Streaming' page on this site.

    Monday, May 18, 2009 4:13 AM
  • User-1756696809 posted


    What is the error that you see?



    Monday, May 18, 2009 12:01 PM
  • User-1329817954 posted

    http://someurl/Big Buck Bunny.ism/Manifest

    System.Exception: Failed to download media chunk V0009 (300000), #10 in a row.

    Requires output to be hosted on a web server running IIS7.0 with the Smooth Streaming handler installed and a Silverlight 2 template that supports smooth streaming.

    Tuesday, May 19, 2009 1:57 AM
  • User-1756696809 posted

    Is it possible for you to run Fiddler (www.fiddler2.com) to see if requests are failing and what is the error code you are seeing?


    Tuesday, May 19, 2009 12:37 PM
  • User-1329817954 posted

    I get a result 502

    • Error Code: 502 Proxy Error. The ISA Server denied the specified Uniform Resource Locator (URL). (12202)
    • IP Address: *.*.*.*
    • Date: 20/05/2009 05:52:04
    • Server: ************
    • Source: proxy

     do you need more information ?

    Wednesday, May 20, 2009 2:00 AM
  • User-1756696809 posted

    Thanks for providing these details.

     It looks like ISA proxy in your organization is blocking these request. You will need to work with your network administrator to see what policy is restricting this.


    Wednesday, May 20, 2009 11:06 AM
  • User1148765371 posted

    Hi Vishal,

    Hi Tim,

    Since I was really interested in smooth streaming, I spent the last couple of days upgrading our server to Windows 2008 and configuring IIS 7 for smooth streaming, then I followed the instructions to install Big_Buck_Bunny video, and configuring the client to stream that video. When I tried to run it first time, it just hung there with no display. After using Fiddler I figured that I should add the .ism and .ismc to the mime files, choosing text/xml as the mimetype. The problem now is I can see the .ism file being downloaded but immediately I get and AG_E_NETWORK_ERROR, though I know just using .wmv file works fine, when modifying the player to disable adaptive streaming. By the way, the video I encoded using expression encoder behaves the same way.
    The Client issues no requests to the server after the .ism file is downloaded from the server,
    Issuing the command 
    http://../../Big%20Buck%20Bunny.ism/Manifest from the browser downloads the .ism file, though I thought the .ismc file should be downloaded to the client.
    I can give you a link to the server that shows the problem if you have the time to help me out.
    Any suggestions would be much appreciated.
    Thank you.
    Thursday, July 9, 2009 1:57 PM
  • User-1756696809 posted


    Thanks for trying it out. Are you doing On-demand Smooth Streaming? Also, a silly question but did you install IIS Media Services? If yes, what version?

    Lastly, here is a walkthrough. Did you complete all the steps successfully?


    Friday, July 10, 2009 6:51 PM
  • User1148765371 posted

    Hi Vishal,

    Thanks for your reply.  I was able to find what the problem was. It was related to the virtual site where the IIS SmoothHandler was not inherited from the main Default Web site.

    I still do not know how that happened. 


    Saturday, July 11, 2009 1:19 AM
  • User-1756696809 posted

    It might be because you had a web.config and you had handler section overridden in it.

     Glad it worked. let us know how you feel about Smooth Streaming



    Saturday, July 11, 2009 3:04 PM
  • User129590191 posted

    Hello Vishal,

    I also get the "Failed to download media chunk V0009" exception when I try to run smooth streaming video.

    Here are tools which I use:

    - Silverlight 3.0.40723.0

    - IIS Media Services 2.0 RTW (x64) (April 20th, 2009)

    - Web Platform Installer 2.0 RC (June 24th, 2009)

    - Encoder 2 + SP1

     My web  site contains virtual folder which points to dfs folder (I've also tried to use shared network folder).

    The web site has 'Forms' authentication mode, and it really strange, but when I login to the site I can run video, but after logout it doesn't work anymore.

     I've checked 'SmoothHandler' on the virtual folder as comrade HaniAbutom noticed, but it was ok - Path=*.ism, State=Enabled, PathType=File, Handler=SmoothHandler, EntryType=Inherited


    Any suggestions?


    Thanks, Eugene Kartsev


    Thursday, August 6, 2009 11:02 AM
  • User129590191 posted

    I solved the problem.

    I had to add "Connect as" credentials to the virtual folder in my web site.

    Thanks, Eugene

    Saturday, August 8, 2009 4:35 AM