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.NET Framework 4.0 Installation Failed with error code: (0x80070643) RRS feed

  • Question

  • I am getting .NET Framework 4.0 Installation Failed with error code: (0x80070643) error when trying to install the KB982670 update.  I get the same error if I try to install from Windows update site or if I use the standalone install package.  I am attempting to install on the following platform:

    Dell Optiplex 755 - MS Windows XP Pro SP3 - Intel Core2Duo 2.8GHz - 2GB RAM - 250GB HD

    I have installed all other available updates.  After reading other posts on this and other sites, I downloaded and ran the .NET cleanup tool, going so far as to remove all .NET components and then reinstalled them all only to get the same error when installing this update.  I have also downloaded and ran the collect.exe tool so I do have the vslogs.cab file available but could not attach to this question.  I have been fighting this for the last couple of days and have not been able to find a resolution.  Any help will be greatly appreciated.

    Thank you

    Thursday, June 23, 2011 5:59 PM

Answers

  • OK, after checking both logs, the failure reason is exactly the same in both cases:

    Calling MsiInstallProduct(C:\d32ed04dce80eaeba28a4ab2\netfx_Core_x86.msi, EXTUI=1
    [6/27/2011, 9:32:58] Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]
    [6/27/2011, 9:33:24]MSI (C:\d32ed04dce80eaeba28a4ab2\netfx_Core_x86.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Client Profile Setup_20110627_092829812-MSI_netfx_Core_x86.msi.txt
    [6/27/2011, 9:33:24]PerformOperation returned 1603 (translates to HRESULT = 0x80070643)

    Did you download a fresh copy of the standalone installer before making tese last two attempts?

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24872

    If you did, and considering we've tried the normal procedures for cleaning up, installing a .NET Framework, and fixing the Windows Installer, the next step to consider is repair/reinstallation of the OS itself. Although I'm sure that is not something you're happy to contemplate, the place to seek any assistance you need with doing that for XP is here:

    http://answers.microsoft.com/en-us/windows/forum/windows_xp

    Monday, June 27, 2011 4:44 PM
  • I never did get this update to work on this PC and a handful of others that had the same problem.  We recently replaced all of our DELL PCs with Lenovo (company must have gotten a better deal) and when I migrated the image to the new platform the update mysteriously worked!  There must be some hardware or driver issue with the DELL Optiplex 755 that prevented this update from installing.

    You can close this thread as it is no longer an issue for me.  Thanks again for your help.


    Martmellow
    • Marked as answer by Alexander Sun Tuesday, November 22, 2011 8:52 AM
    Friday, November 18, 2011 5:44 PM

All replies

  • Please upload your vslogs.cab to a public site, like SkyDrive, then post the link here. That way, multiple interested readers can look at it.

     

    Thursday, June 23, 2011 8:11 PM
  • pvdg42: Thanks for your reply.  I have uploaded my vslogs.cab to SkyDrive at the following address.  Please let me know if you need any more information.

    https://skydrive.live.com/?cid=bafc3f0b3e640cdf&sc=documents&uc=1&nl=1&id=BAFC3F0B3E640CDF%21105

     


    Martmellow
    Thursday, June 23, 2011 8:42 PM
  • First, the KB you are having difficulty with is the .NET Framework 4.0 Client Profile.

    I see from your logs that you attempted to install at least twice without cleaning up between attempts. So I'd like to ask you to do the following:

    Use this cleanup tool to see if there is anything from the failed installs hanging about. Remove *only* .NET 4.0 stuff if found:

    http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

    Empty your %temp% directory (yes, delete everything), reboot, disable your AV software and any anti-malware software. (This should be done before each attempt)

    Run this installer from an account with full administrative priveleges:

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24872

    If it fails again, please post a new vslogs.cab

    • Proposed as answer by Lord_Agrikid Friday, November 18, 2011 5:20 PM
    Friday, June 24, 2011 12:01 AM
  • pvdg42:  I downloaded the cleanup tool and the installer from the links you provided.  Ran the Cleanup tool to remove .NET 4.0 stuff.  Then deleted the entire %temp% directory except for 2 .dat files that said they were in use.  Rebooted the PC, logged on as the local adminstrator and disabled my AV software, we use Symantec Endpoint Protection ver 11.0.5002.333.  Ran the newly downloaded installer but with the same result.  Progress bar got to about 50% then rolled back and failed.  Ran the collect tool and uploaded the new vslogs.cab to the following link.

    https://skydrive.live.com/P.mvc#!/?cid=bafc3f0b3e640cdf&sc=documents&uc=1&nl=1&id=BAFC3F0B3E640CDF%21107

    Sorry its being such a pain.  Again, thanks for your help.


    Martmellow
    Friday, June 24, 2011 1:18 PM
  • It's a much bigger pain for you, believe me.

    Your install log doesn't reveal specifics, but I'm beginning to get the idea you have Windows Installer issues.

    One thing to try:

    Unregister and then reregister Windows Installer

    <script type="text/javascript">// <![CDATA[ loadTOCNode(2, 'summary'); ]]></script> This action corrects most situations. Additionally, this action does not affect any currently installed programs that use the Windows Installer.

    1. Unregister Windows Installer. To do this, click Start, click Run, type msiexec /unregister in the Open box, and then click OK.
    2. Reregister Windows Installer. To do this, click click Start, click Run, type msiexec /regserver in the Open box, and then click OK.

    You can also try installing Windows Installer 4.5 (the latest for XP) to see if that helps.

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=8483

    Please remember to go through all the prep steps I listed earlier before each attempt.

     

    Friday, June 24, 2011 10:59 PM
  • Hi Martmellow,

     

    Thank you for your reply.

     

    Have you tried MVP’s suggestions? Any updates? If you still have any questions about this issue, please feel free to let me know. We will continue to work with you on this issue.

     

    If you have any other concerns, please feel free to let me know.

     

    Best Regards,


    Alexander Sun [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Monday, June 27, 2011 6:39 AM
  • pvdg42:  I unregistered and reregistered Windows Installer as you instructed.  Ran the .NET cleanup tool, rebooted, emptied the temp directory, disabled AV and ran the stand alone installer -- same result - failure.

    I then downloaded Windows installer 4.5 from the link you provided and installed it.  Ran the .NET cleanup tool, rebooted, emptied the temp directory, disabled AV and ran the stand alone installer again and got the same result - failure.

    I uploaded both of the vslogs to SkyDrive.  vslogs -6-27-11-1.cab is from first attempt and vslogs -6-27-11-2.cab is from second attempt.

    https://skydrive.live.com/P.mvc#!/?cid=bafc3f0b3e640cdf&sc=documents&uc=1&nl=1&id=BAFC3F0B3E640CDF%21107

    Thanks


    Martmellow
    Monday, June 27, 2011 2:50 PM
  • OK, after checking both logs, the failure reason is exactly the same in both cases:

    Calling MsiInstallProduct(C:\d32ed04dce80eaeba28a4ab2\netfx_Core_x86.msi, EXTUI=1
    [6/27/2011, 9:32:58] Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]
    [6/27/2011, 9:33:24]MSI (C:\d32ed04dce80eaeba28a4ab2\netfx_Core_x86.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Client Profile Setup_20110627_092829812-MSI_netfx_Core_x86.msi.txt
    [6/27/2011, 9:33:24]PerformOperation returned 1603 (translates to HRESULT = 0x80070643)

    Did you download a fresh copy of the standalone installer before making tese last two attempts?

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24872

    If you did, and considering we've tried the normal procedures for cleaning up, installing a .NET Framework, and fixing the Windows Installer, the next step to consider is repair/reinstallation of the OS itself. Although I'm sure that is not something you're happy to contemplate, the place to seek any assistance you need with doing that for XP is here:

    http://answers.microsoft.com/en-us/windows/forum/windows_xp

    Monday, June 27, 2011 4:44 PM
  • I never did get this update to work on this PC and a handful of others that had the same problem.  We recently replaced all of our DELL PCs with Lenovo (company must have gotten a better deal) and when I migrated the image to the new platform the update mysteriously worked!  There must be some hardware or driver issue with the DELL Optiplex 755 that prevented this update from installing.

    You can close this thread as it is no longer an issue for me.  Thanks again for your help.


    Martmellow
    • Marked as answer by Alexander Sun Tuesday, November 22, 2011 8:52 AM
    Friday, November 18, 2011 5:44 PM