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MSDN subscription showing only in legacy system. RRS feed

  • Question

  • Maybe someone here can help...., Microsoft have had over 6 weeks to sort this out and in the end I gave up in utter frustration.

    In short, my organisation recently purchased a new MSDN subscription - Visual Studio Enterprise with MSDN (VL).

    I have two accounts, my private and my work.  These are linked.

    I had to activate through the legacy system (https://msdn.microsoft.com/en-us/subscriptions/add/default.aspx) as the new MSDN would not recognise the key.  

    The legacy system then shows the subscription as being migrated.  But going to new MSDN does not show the subscription.

    After many emails containing many more screen-shots, lots of telephone calls, escalation to the US, and 6 weeks later I finally gave up.  Somehow my linked accounts has confused the system.

    Just hope the legacy system doesn't get switched off soon.

    Please Microsoft fix the new subscription service without wasting any more of my time.

    Monday, December 12, 2016 2:31 AM

All replies

  • Maybe someone here can help...., Microsoft have had over 6 weeks to sort this out and in the end I gave up in utter frustration.

    In short, my organisation recently purchased a new MSDN subscription - Visual Studio Enterprise with MSDN (VL).

    I have two accounts, my private and my work.  These are linked.

    I had to activate through the legacy system (https://msdn.microsoft.com/en-us/subscriptions/add/default.aspx) as the new MSDN would not recognise the key.  

    The legacy system then shows the subscription as being migrated.  But going to new MSDN does not show the subscription.

    After many emails containing many more screen-shots, lots of telephone calls, escalation to the US, and 6 weeks later I finally gave up.  Somehow my linked accounts has confused the system.

    Just hope the legacy system doesn't get switched off soon.

    Please Microsoft fix the new subscription service without wasting any more of my time.

    Dear Brent,

    As long as your Microsoft account and your Subscriber details matches the credentials you will be able to witness your subscription in the new portal. Since you have two account linked it might conflict the system. Since you purchased the MSDN Subscription through Volume Licensing Please do contact your VL Administrator to have your subscription information (email id) changed.

    Please do feel free to let me know if you need further help.

    Thanks
    prathaprabhu


    I am a Microsoft Partner and I want to become MVP and MCC of Microsoft Licensing.

    Friday, December 16, 2016 9:57 AM
  • This is the same bullshit response I have seen on hundreds of threads with the same issue. In fact your response is FALSE. The details do match, and NOBODY can see their subscriptions.

    FIX IT>

    Friday, September 22, 2017 4:07 PM
  • This is the same bullshit response I have seen on hundreds of threads with the same issue. In fact your response is FALSE. The details do match, and NOBODY can see their subscriptions.

    FIX IT>

    Dear GatorMike,

    Please contact Visual Studio Subscription customer support for more information regarding your query.

    https://www.visualstudio.com/subscriptions/support/

    Thanks,
    prathaprabhu


    If my reply is useful please mark it as answered as it help other users with the same query. I am a Microsoft Partner, MVP and MCC and I want to become One Day Microsoft CEO. https://social.msdn.microsoft.com/Forums/en-US/237697e9-8504-4686-a19b-642cb3fd7393/how-to-contact-visual-studio-subscription-support-step-by-step-tutorial-w-screenshots?forum=msdnfeedback https://social.msdn.microsoft.com/Forums/en-US/64b37019-90cf-4633-a4c6-349512c33427/activating-subscription-with-work-email-and-subscription-id?forum=msdnfeedback

    Saturday, September 23, 2017 1:17 PM
  • Hi GatorMike,

    I eventually got this sorted.  The issue was caused by MSDN service not able to recognise linked microsoft accounts. I resolved the issue by unlinking my personal account with my work account.  So even though Microsoft supports linking accounts (personal address with something like myusername@outlook linked with work email myusername@government.au), the MSDN service (accessed through ADFS) does not support it.  It took many weeks and quite a few escalations to sort this out.

    Hope that helps.

    Sunday, September 24, 2017 10:50 PM