Exchange 2010 Management Role loading slowness RRS feed

  • Question

  • Hello,

    I'm new to the company I currently work for and relatively new into IT, and one of the first issues I have noticed here is how incredibly slow Exchange 2010 is when loading. 

    I'm aware there are numerous topics covering this issue after having done many checks on search engines, however most of them seem to advise going to IE and un-checking the boxes defining Certificate Revocation or other solutions that I haven't found to be applicable, at least not to my knowledge. I have tried the first suggestion but found this made no difference.

    We don't get any error messages when loading but it is generally a little slow, however the issue is where it says "Getting management role information for: domain/user info etc...", at the end of the progress bar. It will sit there for 6 minutes before finally loading and allowing me in. This happens every time you use it also, not just the first time, whether it's on the local machine of anyone in IT or on the server.

    I've checked the server's available resources and it seems to be more than enough, although it is a virtual server so I'm not sure whether that changes what the issue could be.

    Would anyone be able to help point me in the right direction of what I could be checking for? Sorry if this is a really vague question or I've not provided enough detailed information, but any help would be really appreciated. I'm sure one of the more experienced members of my new team could take a look but I figured I'd try and make a good impression!

    Apologies if this is in the wrong forum section also.

    Thanks very much

    • Edited by Gareth Ev Monday, June 2, 2014 10:53 AM
    Monday, June 2, 2014 10:08 AM

All replies

  • Hi

    What version of exchange 2010 are you on? Perhaps you should look at applying the latest service pack and Rollups.

    Secondly, is this server under spec? How much memory is allocated to the server?

    Monday, June 2, 2014 11:00 AM
  • Hi

    Thanks for the reply.

    We're on Exchange Server 2010 SP3 (14.03.0158.001), as far as I can tell it's all up to date.

    Server specs:

    OS - Server 2008 R2 Enterprise, 64bit
    RAM - 32GB
    Processor - Intel Xeon E5-2690 @ 2.90GZ, 16 Cores, 16 Logical Processors

    There's 433 mailboxes in total, spread over 19 databases (a database for each department), 17 of those being mounted and active.

    Once I'm into the management console and can use the various features, the performance is generally fine, it's just that initial loading where it hangs.


    Monday, June 2, 2014 11:18 AM