Issue with updateItem readStatus RRS feed

  • Question

  • I (or rather a customer) have a strange issue with an inbox folder.

    Our software retrieves a message from a delegate inbox (successfully with a getItem call), then follows up with UpdateItem to mark the message as read.

    The server replies with: ResponseMessage "Access is denied. Check credentials and try again"
    (calls on the users own inbox succeed, only calls on delegate accounts fail)

    As far as i understand you need only read permission on a folder to change the read status. But even if we change the users permissions to owner the error message persists.

    The UpdateItem operation is successful in other folders, like Contacts or Notes (on the same delegate account), only the read status change does not work.

    The xml of the call:

    <?xml version="1.0" encoding="utf-8"?>
    <soap:Envelope xmlns:soap=""
        <n2:RequestServerVersion xmlns:n2=""
        Version="Exchange2007_SP1" />
        <n1:UpdateItem ConflictResolution="AutoResolve"
            <n2:ItemChange xmlns:n2="">
              <n2:ItemId Id="AAMkAGYwMzQ4ZmY0LWFhZGItNDIxMC05MmRlLWQ3MTViMmU4M2EyYQBGAAAAAABq50hXlBeeTrlO/SxN2QYsBwCfly/XhdlaQKuxj6sImPdgAAAAT1GFAABDBLQY/DhbSYMkbaSRh57+AAB0HoKaAAA="
              ChangeKey="CQAAABYAAABDBLQY/DhbSYMkbaSRh57+AAB0HpKa" />
                  <n2:FieldURI FieldURI="message:IsRead" />
    Any ideas what could be the cause of the issue? A setting on the exchange? A strange permission issue?

    Thursday, June 19, 2014 2:06 PM

All replies

  • Hi Simon

    Just check if the account which the software is using has (AccessRights ExtendedRight -ExtendedRights Receive-As,Send-As)
    Run get-rolegroupmember "organization management" cmdlet to check if your software  administrator acoount  has the organization management permission.
    If not then I would  recommend you use add-rolegroupmember cmdlet to add your administrator to this group to check the results.

    If all the above doesn't works I recommend you post your code to exchange development forum to verify whether your code is right.

    Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on

    Monday, June 23, 2014 7:54 AM