why do my submissions require manual review RRS feed

  • Question

  • Is there any way to find out the reasons why my driver gets flagged for manual review?

    My submissions are successful, but they always get stopped for awhile in the "manual review" step. The portal tells me that "We detected some issues while validating your package and are manually reviewing the package for additional filters".

    There doesn't seem to be any information on what the issues could be. I would like to clean up those issues to streamline the submission process.

    Dan DuFeu

    Monday, September 9, 2019 2:31 PM

All replies

  • Hello Dan,

    I noticed the same issue as of 9th of September 2019: the submissions are stuck in "Manual review" and can easily take 12 hours before signed. Before the same driver was signed by Microsoft with-in 5 minutes.

    It is quite a large time difference and so far I have not found a way to ping Microsoft to ask what has changed: my support requests on HLK portal are simply ignored.

    Wednesday, September 11, 2019 12:26 AM