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3.5 framework RRS feed

  • Question

  • I have worked with Turbo tax, to fix or repair, so that I can do my tax's. After 2 hrs. on the phone with them it was finally found that I have a problem with the 3.5 and 3.0 framework. I need help to resolve this problem. Is there any way I can call mirosoft? Or is there a fix someone can help me with.
    Thank you

    Tuesday, February 16, 2010 4:19 PM

Answers

  • Hi Imanut24u,

    Welcome to MSDN forums.

    For your concern on .NET Framework installation, you can get the support from here - .NET Framework Setup forum. I'm willing to help you on your issue.

    Some clarification with you:
    What's your OS?

    Could you please help me to try the following steps for your issue?

    If you're running XP or Windows Server 2003:
    1. Use Cleanup tool to remove .NET Framework 3.5 >> 3.0 >> 2.0 in order
    2. Download .NET Framework 3.5 Service Pack 1 (Full Package) and install it
    3. If any problem occurs during the installation, use Collect tool to collect the log files for further troubleshooting.
    (Please follow the following steps to collect the log files)

    If you're running Vista or Windows Server 2008:
    1. Check whether you have turned on the windows feature of .NET Framework 3.0.
    Please go to Control Panel -> Programs and Features -> Turn Windows features on or off -> Check the box next to Microsoft .NET Framework 3.0.
    2. Use Verification Tool to verify .Net Framework 2.0, 3.0 and 3.5. If .Net Framework 2.0 and 3.0 cannot be verified on your computer, you can try to follow the steps mentioned in the following blog to repair the .NET Framework 2.0 and 3.0 on Windows Vista.
    See: http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx
    If .NET Framework 3.5 is not verified, please remove and reinstall it.
    3. If .NET Framework 2.0, 3.0 are verified successfully but the reinstallation of .NET Framework 3.5 fails, please collect the log file. (Please follow the following steps to collect the log files)

    The steps to collect the log:
    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Install .NET Framework 3.5 with SP1
      (The installer must be run with administrator privileges - Right-click the installer >> "Run as Administrator")
    - Collect the logs from "%temp%" folder
       Collect tool: http://blogs.msdn.com/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx
    - Send vslogs.cab file to me (v-yicche@microsoft.com)
      Note: Please attach the link of this post in the mail.

    If you're running Windows 7:
    .NET Framework 3.5 with SP1 is shipped with it as one of OS component.
    For .NET Framework 3.5 with SP1, it includes .NET 2.0 with SP2 and .NET 3.0 with SP2 as prerequisite.
    This means, you have the .NET Framework 2.0 SP2, 3.0 SP2 and 3.5 SP1 plus a few post 3.5 SP1 bug fixes on Windows 7. They are OS components. .NET 3.0 SP2 and 3.5 SP1 can be added or removed via the Programs and Features control panel. Thus, we don't need to manually install them. You can try Verifictaion Tool to verify .NET Frameworks on your machine.
    If .Net Framework 2.0, 3.0 and 3.5 cannot be verified on your computer, you can try to follow the steps mentioned in the following blog to repair the .NET Framework 2.0, 3.0 and 3.5 on Windows 7.
    See: http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx (also apply for Windows 7)

    If the .NET Framework 3.5 is installed but TurboTax 2009 can fail to install because it thinks the .NET Framework is not installed, please check the following helpful blog:
    http://blogs.msdn.com/astebner/archive/2010/01/26/9953883.aspx
    (Please see the part "What to do if the above doesn’t help")



    If the issue is urgent, it would be handled more quickly and effectively with direct assistance from a Microsoft Support Engineer through Microsoft Customer Support Services. You can contact Microsoft Product Support directly to discuss additional support options you may have available, by contacting us at 1-(800)936-5800 or by choosing one of the options listed at http://support.microsoft.com/common/international.aspx

    If you are a MSDN subscriber, you can also contact our support by using your free support incidents:
    http://msdn2.microsoft.com/en-us/subscriptions/aa948874.aspx

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Wednesday, February 24, 2010 5:09 AM
    • Edited by YiChun Chen Monday, April 5, 2010 9:58 AM typo
    Wednesday, February 17, 2010 8:01 AM