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XBox Live RRS feed

  • Question

  • We have had an Xbox since 2009 and it was recently sent in for repairs.  Came back great with the exception of not being able to connect to Xbox Live. We know the account ID but forgot the password.  We have been unsuccessful in resetting the password because we cannot remember the answers to the security questions and the emial account it was set up with three years ago is no longer active.  We do want to set up a new account due to the fact that we would loose the three year history of on-line playing. So, I beleive you can see our issue... can you assist with resetting the password so we can sign in?  We will then be able to change e-mail address and password.  This has been a frustrating experience.  We have spoke to XBox Live customer support twice and they are unable to assist.  They directed us to you for help.  They have said that they receive many compliants regarding the security around XBox Live accounts.

    Please advise and thank you in advance for your assistance.

    Dennis

    Saturday, January 14, 2012 6:58 PM

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