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Issue with printer after restart

    Question

  • Hi,

    I recently installed the Windows 8 Developer preview and all is working ok, I decided to install my WIFI printer (Epson Stylus SX515W). When I go to device and printers I install it by using 'add device and printers' button and it installs fine and I am able to print and scan fine. But after I restart my PC and I try and use the printer it just says offline and won't print, i know it's not an issue with the printer because I do the exact same thing in windows 7 and I have never had problems, same with XP, I have also installed the latest drivers for it. The only way round is to remove the device then add it again. Is there any way to fix this.

    Thanks


    • Edited by Rambojambo21 Wednesday, November 09, 2011 8:25 PM
    Wednesday, November 09, 2011 8:16 PM

Answers

  • It could be a compatibility issue with the drivers since they are not made for Windows 8. Try uninstalling them, then reinstall using compatibility mode.

     

    Troubleshoot Compatibility

    This can help with some (but not all) programs/drivers:
    1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
    2) Then click "Try Recommended Settings" and in the next windows click "Start the Program" to install it.
    3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 8.

     

    Since Windows 8 has not been released yet not all drivers are going to work perfectly with it. Some drivers are very specific about the operating system version, so you might have to wait until they release Windows 8 drivers (if they make them for your model).

     

    Wednesday, November 09, 2011 8:28 PM