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PowerPoint 2011 crashing RRS feed

  • Question

  • Not sure if this is the correct forum but I can't seem to find an Office 2011 or Office for mac category, sorry.

    The documents open fine in 2010 but not so in PowerPoint 2011, they crash with what appears to be a graphic or font issue but I'm not sure but it is always at the same point in the respective documents. The Office version is 14.3.2 and the OS is either 10.8.3 or 10.7.5, I've tried both and the document is being emailed thru Exchange and opened with Outlook 2011.

    This is the error message:

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_ACCESS

    Date/Time: 2013-04-23 13:55:04 +0000

    Application Name: Microsoft PowerPoint

    Application Bundle ID: com.microsoft.Powerpoint

    Application Signature: PPT3

    Application Version: 14.3.2.130206

    Crashed Module Name: CoreGraphics

    Crashed Module Version: unknown

    Crashed Module Offset: 0x0009a4a1

    Blame Module Name: Gfx

    Blame Module Version: 14.3.2.130206

    Blame Module Offset: 0x00085ec9

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 0

    Any help would be greatly appreciated, as this is happening with a Senior VP so there is a little pressure to get it resolved.

    Thanks

     


    • Edited by tfeyerabend Tuesday, April 23, 2013 2:33 PM
    • Moved by Max Meng Wednesday, April 24, 2013 1:24 AM
    Tuesday, April 23, 2013 2:32 PM

Answers

  • Thanks for visiting our forum, however, this IT Professional forum is for general questions, feedback, or anything else related to the RTM release versions of Office 2013 and Office 365 ProPlus, for Office for Mac specific topics, we'd recommend you to visit the Office for Mac forums in Microsoft Community instead: http://answers.microsoft.com/en-us/mac

    Max Meng
    TechNet Community Support

    Wednesday, April 24, 2013 1:24 AM