locked
Screenshots and xap size (2 update issues) RRS feed

  • Question

  • Q1. I'm submitting an update.  I've uploaded my xap and modified other metadata except I can't remove some screen shots.  I was able able to delete 1 of 6 but fo rthe others it says:

    We can't connect to the server at the moment.  Try again at a later time.

    I reconnected etc etc. Was able to upload xap again.  I had uploaded my 300x300 image/

    ??????????

    Q2  After uploading the updated xap it says teh iamge size is

    8817 KB where as in FileExplorer it says its 11030 KB

    I think the 8817 is the original xap size.

    ??????????


    DJaus Snr SW Dev (Embedded Systems and .NET)

    Tuesday, August 28, 2012 12:50 PM

Answers

  • Images (Unable to delete)
    ---------------------------------------

    I got a reply from help:

    ==================

    I'm sorry to hear about this image issue within the submission process. Some users have reported success by uploading a new image over the screenshot in question, then deleting it. This should allow you to upload the desired screenshot for that image slot.

    ==================

    Counter intuitive as it may seem that is the solution: Click on an image in question and upload over it.  You then can delete that image.  I have requested through help that this site issue be addressed.

    FileSize: (Original filesize showing after uploading update)
    ---------------------------------------

    I did several uploads yesterday and they all came up the same.

    I did another uploadtoday and the file size is correct.

    Maybe the site doesn't update teh data for sometime

    PS Help got back to me back to me within 24 hours (probably was 12) Things must be settling down now.


    DJaus Snr SW Dev (Embedded Systems and .NET)

    Wednesday, August 29, 2012 2:35 AM

All replies

  • Further..

    I uploaded a couple of new screenshots.  I was able to delete them.. but the others are still locked.


    DJaus Snr SW Dev (Embedded Systems and .NET)


    Tuesday, August 28, 2012 1:13 PM
  • I think this must be a site issue as I just tried again at a later time and got same message:

    We can't connect to the server at the moment.  Try again at a later time.

    Images are still locked.


    DJaus Snr SW Dev (Embedded Systems and .NET)

    Wednesday, August 29, 2012 2:12 AM
  • Images (Unable to delete)
    ---------------------------------------

    I got a reply from help:

    ==================

    I'm sorry to hear about this image issue within the submission process. Some users have reported success by uploading a new image over the screenshot in question, then deleting it. This should allow you to upload the desired screenshot for that image slot.

    ==================

    Counter intuitive as it may seem that is the solution: Click on an image in question and upload over it.  You then can delete that image.  I have requested through help that this site issue be addressed.

    FileSize: (Original filesize showing after uploading update)
    ---------------------------------------

    I did several uploads yesterday and they all came up the same.

    I did another uploadtoday and the file size is correct.

    Maybe the site doesn't update teh data for sometime

    PS Help got back to me back to me within 24 hours (probably was 12) Things must be settling down now.


    DJaus Snr SW Dev (Embedded Systems and .NET)

    Wednesday, August 29, 2012 2:35 AM