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Alert fails to send notifications RRS feed

  • Question

  •  

    A client of ours is experiencing an odd issue with his portal. We have a WSS farm and roughly 20 site collections. All alerts thus far have worked fine and still do bar this one site.

    When you create an alert you receive an email saying you have successfully created an alert. This is as expected, however when you create a new item or edit an existing item no email is sent. (configured to send on all changes etc and send email immediately)

    This is odd as I have access to them all using an admin account I have tested alerts on 5 other portals and each of them works fine.

     

     

    anyone else experienced alerts causing issue like this? (i have searched high and low but have turned up squat) 

     

     

    Any help will be greatly appreciated.

     

    Chris

    Monday, June 16, 2008 3:35 PM

All replies

  • The standard couple of things to check first are:

    a) SharePoint Timer Services is (still) running

    b) The server doesn't have an anti-virus program running (McAfee typically) that is grabbing port 25 (which is needed for sending these alerts)


    Note the additional information here

    http://wss.asaris.de/sites/walsh/Lists/WSS%20FAQ/DispForm.aspx?ID=189

    about a)

    That's a v2 article but mainly still applies to the v3 SP products
    Monday, June 16, 2008 4:52 PM
  •  

    It turned out to be the clients mail servers. There seemed to be a back log (very large) as the alerts arrived the next day.


    Cheers for the response though will know what to check in the future Wink

    Thursday, June 19, 2008 3:34 PM