locked
CCF 2009 overview RRS feed

  • General discussion

  • Microsoft® Customer Care Framework is a solution framework enabling the development of composite applications across devices and channels. It includes development and runtime components.  Applications built with CCF can provide unified access to customer information spread across different systems and aggregate different modes of customer interactions (channels).

     

    Unlike expensive, rip & replace, and risky IT investments on custom development, CCF provides non-intrusive integration with existing systems.

     

    The core assets of the CCF solution are:

    •  User Interface composition – CCF allows the creation of composite UI applications, with support for enterprise level patterns such as Model-View-Controller (MVC).
    • Distributed architecture – CCF allows the creation of centrally managed distributed components. It helps in reducing latency, infrastructural costs and enabling offline operations.
    • Developer agility – CCF employs modern process driven development methodologies empowering developers through toolkits to reduce application development time while increasing quality and standardization.
    • Integration and automation – CCF provides non-intrusive application integration and automation both on the front-end (UI automation) and back-end (Service composition).
    • Security – CCF employs modern standards for securing communications such as WS-Security, WS-Trust, WS-SecureConversation, Security Assertion Markup Language (SAML) and Kerberos. CCF authorization model allows centrally managed role-based restriction at the front-end level and claim based authorization at the back-end. CCF also provides E-SSO services to allow mapping of user identities across systems.
    • Scalability and reliability – CCF is designed to scale vertically and horizontally and can be used under clustered and load balanced scenarios.

    CCF particularly fits to the following scenarios:

    ·         Delivery of composite applications such as the teller desktop in banking or Customer Service Representatives (CSR) desktop in contact centers. This scenario is also appropriate to extend legacy applications by adding new features or to adapt existing processes into a new technology.

    ·         Multi-channel infrastructures to support:

    o   Cross-Channel business processes

    o   Unified access to customer information spread across different systems

    ·         Development of new multi-channel front-end obeying an IT strategy heading towards a Service Oriented Architecture (SOA).

    Where can find CCF?
    CCF is available under Microsoft Volume licensing downloads and MSDN subscribers downloads

    Can I get online documentation?
    Deployment Guide - http://technet.microsoft.com/en-us/library/cc508530.aspx 
    Development Guide - http://msdn.microsoft.com/en-us/library/aa306213.aspx

    What is the latest version of CCF?
    CCF 2009 sp1 + QFE


    More information on: www.microsoft.com/ccf

    Friday, April 17, 2009 9:40 PM

All replies

  • Microsoft® Customer Care Framework is a solution framework enabling the development of composite applications across devices and channels. It includes development and runtime components.  Applications built with CCF can provide unified access to customer information spread across different systems and aggregate different modes of customer interactions (channels).

     

    Unlike expensive, rip & replace, and risky IT investments on custom development, CCF provides non-intrusive integration with existing systems.

     

    Where can find CCF?
    CCF is available under Microsoft Volume licensing downloads and MSDN subscribers downloads

    Can I get online documentation?
    Deployment Guide - http://technet.microsoft.com/en-us/library/cc508530.aspx
    Development Guide - http://msdn.microsoft.com/en-us/library/aa306213.aspx

    What is the latest version of CCF?
    CCF 2009 sp1 + QFE


    More information on: http://www.microsoft.com/ccf


    Really very appreciate for the overview. I wonder where the sample is?
    Sunday, June 6, 2010 9:09 AM