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Getting error while installation of my windows 8.1 app from windows store RRS feed

  • Question

  • Hi,

    I am getting an error message "Something happened and your purchase can't be completed. Error code: 0x80240017" while installation of my windows 8.1 app "Learning Windows* 8.1" from windows store.

    However my app is free for usage and installation.

    I have found this error under below devices:

    1. HP Elitepad 900

    2. VM Ware running Windows 8.1

    Would you please help me look into this?

    Thanks,

    Ranjit Bisht

    Tuesday, June 10, 2014 9:17 AM

Answers

  • Hello Ranjit,

    I was able to install your app from the store successfully.

    Try running the command wsreset to clear the store cache. If that does not resolve it then try signing into the store with another Microsoft account.

    -Eric


    Windows Phone Developer Support

    Send us your feedback about the Windows Dev Center

    Windows 8 UI Developer Support

    • Marked as answer by Ranjit Bisht Tuesday, June 17, 2014 5:43 AM
    Thursday, June 12, 2014 8:43 PM
    Moderator
  • Thank you very much Eric, I tried signing into the store with another Microsoft account and it worked! I am able to download the app and install in the machine.

    After that, I uninstalled it and tried my "normal" Microsoft account and it worked fine, as well.

    Thanks :)

    Ranjit Bisht

    • Marked as answer by Ranjit Bisht Tuesday, June 17, 2014 5:48 AM
    Tuesday, June 17, 2014 5:48 AM

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