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Sandbox account not generating data RRS feed

  • Question

  • Hi,

    I created a sandbox account two days ago, created campaigns and keywords as written in the docs.

    Until now I haven't seen data generated.

    I tried pulling reports using the UI and the python API (using the example provided in the docs), but both return 0 rows.

    Is there something I need to do to allow data inside the sandbox?

    Currently, the only strange thing I saw is that inside the report UI when choosing accounts I see that my account is: inactive

    Thanks in advance,

    Dror Bar


    • Edited by Dror Bar1 Thursday, May 11, 2017 1:56 PM
    Thursday, May 11, 2017 1:55 PM

Answers

  • Hi Dror Bar1,

    After investigating this issue, we are able to see performance data being generated after adding and updating keywords.

    I advise adding a new test keyword and waiting an hour or so to see if performance data is generated.

    Please let me know if after this time you are still not seeing the expected data.

    Thank you

    Friday, May 12, 2017 10:58 PM

All replies

  • Hi Dror Bar1,

    I apologize for the inconvenience here.

    We are currently investigating and will update you as soon as possible.

    Thank you

    - Matt

    Friday, May 12, 2017 9:45 PM
  • Hi Dror Bar1,

    After investigating this issue, we are able to see performance data being generated after adding and updating keywords.

    I advise adding a new test keyword and waiting an hour or so to see if performance data is generated.

    Please let me know if after this time you are still not seeing the expected data.

    Thank you

    Friday, May 12, 2017 10:58 PM
  • Hi Matt,

    Everything looks great - thank you very much

    Dror

    Sunday, May 14, 2017 1:33 PM
  • Thanks for confirming!
    Sunday, May 14, 2017 1:56 PM