Error was encountered while retrieving the user profile for SHAREPOINT\system account

Question

All, I got the following error while viewing one of our sharepoint frontend server event viewer:

Error while getting user: SHAREPOINT\system.An error was encountered while retrieving the user profile. - The details are below:  
Type:         Microsoft.Office.Server.UserProfiles.UserNotFoundException
Function:     Microsoft.Office.Server.UserProfiles.Cache.UserData GetUserData(Microsoft.Office.Server.UserProfiles.UserProfileManager, System.Nullable`1[System.Int64], System.Guid, System.String, Byte[], System.String, Boolean)
Source:       Microsoft.Office.Server.UserProfiles
Message:      An error was encountered while retrieving the user profile.
Time:         1/13/2016 12:27:45 PM  

Custom Message:
Stack Trace:  at Microsoft.Office.Server.UserProfiles.UserProfileCache.GetUserData(UserProfileManager objManager, Nullable`1 recordId, Guid gAcct, String strAcct, Byte[] bSid, String strEmail, Boolean doNotResolveToMasterAccount)

   at Microsoft.Office.Server.UserProfiles.UserProfile.RetrieveUser(String strAcct, Guid gAcct, Byte[] bSid, Nullable`1 recordId, Boolean doNotResolveToMasterAccount, Boolean loadFullProfile, Boolean loadColleagueRecordIds, String strEmail)

   at Microsoft.Office.Server.UserProfiles.UserProfile..ctor(UserProfileManager objManager, String strAcct, Boolean doNotResolveToMasterAccount, Boolean forceUserIsSelf, Boolean loadFullProfile, Boolean loadColleagueRecordIds, String strEmail)

   at Microsoft.Office.Server.UserProfiles.UserProfileManager.GetUserProfile(String strAccountName, Boolean doNotResolveToMasterAccount, Boolean loadFullProfile, Boolean loadColleagueRecordIds)

   at Microsoft.Office.Server.UserProfiles.UserProfileManager.GetUserProfile(String strAccountName, Boolean doNotResolveToMasterAccount)

at Microsoft.Office.Server.UserProfiles.UserProfileManager.GetUserProfile(String strAccountName)at Gilead.Core.Helpers.UserProfileHelper.GetCurrentUser(SPSite site, String userLoginName)

I am wondering how this error occurred either by clicking on "SHAREPOINT\system" account from user information list or from user profile import. How can I fix this issue and what is the root causes?

Thanks

--------------------------------Here is the raw error log file -----------------------------------------

 

01/13/2016 12:25:13.81 w3wp.exe (0x5690)                       0x5494 SharePoint Portal Server       User Profiles                 ajk37 Medium   MossClientBase_WCFLogging:: MossClientBase.ExecuteOnChannel -  
Executed codeblock on channel 6bed549d-5bdc-6037-e6d4-a9ed99de6299

01/13/2016 12:25:13.81 w3wp.exe (0x5690)                       0x5494 SharePoint Portal Server       User Profiles                 ajk4a Medium   UserProfileDBCache_WCFLogging::End 
ProfileDBCacheServiceClient.GetUserData.ExecuteOnChannel 6bed549d-5bdc-6037-e6d4-a9ed99de6299

01/13/2016 12:25:13.81 w3wp.exe (0x1088)                       0x3070 SharePoint Foundation         Monitoring                     nasq Medium   Entering monitored scope (ExecuteWcfServerOperation). Parent No

01/13/2016 12:25:13.81 w3wp.exe (0x5690)                       0x5494 Unknown                       ACMECompany.Core.Repository         10040 Unexpected Error while getting user: SHAREPOINT\system.  An error was encountered while retrieving the user profile. - The details are below:    Type:         Microsoft.Office.Server.UserProfiles.UserNotFoundException    Function:     Microsoft.Office.Server.UserProfiles.Cache.UserData GetUserData
(Microsoft.Office.Server.UserProfiles.UserProfileManager, System.Nullable`1[System.Int64], System.Guid, System.String, Byte[], System.String, Boolean)    Source:       Microsoft.Office.Server.UserProfiles    Message:      An error was 
encountered while retrieving the user profile.    Time:         1/13/2016 12:25:13 PM        Custom Message:            Stack Trace:           at Microsoft.Office.Server.UserProfiles.UserProfileCache.GetUserData(UserProfileManager 
objManager, Nullable`1 recordId, Guid gAcct, St... 6bed549d-5bdc-6037-e6d4-a9ed99de6299

01/13/2016 12:25:13.81* w3wp.exe (0x5690)                       0x5494 Unknown                       ACMECompany.Core.Repository         10040 Unexpected ...ring strAcct, Byte[] bSid, String strEmail, Boolean 
doNotResolveToMasterAccount)     at Microsoft.Office.Server.UserProfiles.UserProfile.RetrieveUser(String strAcct, Guid gAcct, Byte[] bSid, Nullable`1 recordId, Boolean doNotResolveToMasterAccount, Boolean loadFullProfile, Boolean 
loadColleagueRecordIds, String strEmail)     at Microsoft.Office.Server.UserProfiles.UserProfile..ctor(UserProfileManager objManager, String strAcct, Boolean doNotResolveToMasterAccount, Boolean forceUserIsSelf, Boolean loadFullProfile, 
Boolean loadColleagueRecordIds, String strEmail)     at Microsoft.Office.Server.UserProfiles.UserProfileManager.GetUserProfile(String strAccountName, Boolean doNotResolveToMasterAccount, Boolean loadFullProfile, Boolean 
loadColleagueRecordIds)     at Microsoft.Office.Server.UserPr... 6bed549d-5bdc-6037-e6d4-a9ed99de6299

01/13/2016 12:25:13.81* w3wp.exe (0x5690)                       0x5494 Unknown                       ACMECompany.Core.Repository         10040 Unexpected ...ofiles.UserProfileManager.GetUserProfile(String strAccountName, 
Boolean doNotResolveToMasterAccount)     at Microsoft.Office.Server.UserProfiles.UserProfileManager.GetUserProfile(String strAccountName)     at ACMECompany.Core.Helpers.UserProfileHelper.GetCurrentUser(SPSite site, String userLoginName)
6bed549d-5bdc-6037-e6d4-a9ed99de6299

Answer 1

It looks like you have custom code enumerating user profiles ("ACMECompany.Core.Repository"). Your custom code should probably exclude built-in identities (and likely other select accounts, such as service accounts). At any rate, this isn't a SharePoint problem per se, but rather a custom code issue that needs to be brought to the developer's attention.

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Trevor Seward

        

This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Answer 2

Awesome, thanks.