Windows store crash WindowsPreview_Kinect!DllCanUnloadNow RRS feed

  • Question

  • We have had an app on the windows store which uses the Kinect v2 for about 2 years.

    The app is built in Unity3D and is designed to run on a Microsoft surface pro.

    We have always been seeing the same crash in the Windows store health page.

    Symbol name: WindowsPreview_Kinect!DllCanUnloadNow

    Failure name: STATUS_INVALID_HANDLE_c0000008_WindowsPreview.Kinect.dll!DllCanUnloadNow

    Stack trace:

    Frame    Image    Function    Offset
    1    ntdll    NtWriteFile    0xC    
    2    KERNELBASE    WriteFile    0xBB    
    3    WindowsPreview_Kinect    DllCanUnloadNow    0x49C42    
    4    WindowsPreview_Kinect    DllCanUnloadNow    0x4A55B    
    5    WindowsPreview_Kinect    DllCanUnloadNow    0x4A31B    
    6    WindowsPreview_Kinect    DllCanUnloadNow    0x4C231    
    7    msvcr120_app    WorkItemPriorityCallback::Invoke    0x2B    
    8    threadpoolwinrt    Windows::System::Threading::CThreadPoolWorkItem::CommonWorkCallback    0xAF    
    9    threadpoolwinrt    Windows::System::Threading::CThreadPoolWorkItem::TimeSlicedCallback    0x27    
    10    kernel32    BaseThreadInitThunk    0x24    
    11    ntdll    __RtlUserThreadStart    0x2F    
    12    ntdll    _RtlUserThreadStart    0x1B

    We've tried a few things to get visibility on, or duplicate this crash, but to no avail. It looks like the WindowsPreview_Kinect .net assembly is at fault here, this is the unfinished Kinect library that is all that is available for windows store apps.

    I'm wondering has anyone else ever seen this or do they know anything about it

    Friday, July 1, 2016 3:19 PM

All replies

  • Hi,

    Your app is the Kitman Capture app, correct?

    Would it be possible to get a temporary account to try it out to investigate the crash?

    When did you first notice the crash? What OS version are you using?


    Simon Labbe - SDET - Microsoft Robotics. This posting is provided "AS IS" with no warranties, and confers no rights.

    Wednesday, July 13, 2016 8:41 PM