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Application issue for asp.net with backend as sql on windows 2003 server. RRS feed

  • Question

  • User2134213425 posted

    Hi 

    We had an intranet site Café Spring platform is based on Microsoft’s Solutions, primarily used for setting up users exception in timesheets, dashboards etc. Monitoring required for IIS & SQL services. User creation is handled by Service desk. Now Café spring is not accessible externally. Only internal users can use Café spring.

    Service – Only Network Service and Local System Used, no AD Account'

    The application was working properly till 29th dec 2019. after that date it opened login page but could not let open any other pages inside the application in all the environments i.e prod, UAT, test.

    Could it be related to license issue?

    Please help.

    Wednesday, March 25, 2020 6:37 PM

All replies

  • User-460007017 posted

    Hi namitasinha1@gmail.com,

    To figure out the root cause, we need to collect information as much as we can.

    1.What error message did you see in F12 developer tool console panel?

    2.What's the status code when you access other website more than login page?

    3. Did you see any error message in event viewer application or system log when you access the website?

    4.Did you install any update before this issue occur? What's its KB number?

    5.Have you tried to capture crash dump by reproducing this issue?

    Best Regards,

    Jokies Ding

    Thursday, March 26, 2020 9:06 AM