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Xbox One Sign In User on Xbox Live causes endless loading loop RRS feed

  • Question

  • Hi!

    I've started to get a lot of reports from several people that they cannot play my game on Xbox One. The reason is that the sign-in process starts loading and then it never ends. This is clearly a problem on the Xbox One Live side since my game has no control over it and there is no error reported. 

    Since I'm required to sign in all users since the latest policy update then it means that several people cannot play the game and are upset. 

    What can I do to resolve this issue? Has anyone else the same issue and is there a workaround? 


    CasualGames.nu

    Monday, September 25, 2017 8:39 PM

Answers

  • Your issue is likely due to a problem with the Preview Dashboard on Xbox One. See this thread:

    https://github.com/Microsoft/xbox-live-unity-plugin/issues/127

    Tuesday, September 26, 2017 12:17 AM

All replies

  • Your issue is likely due to a problem with the Preview Dashboard on Xbox One. See this thread:

    https://github.com/Microsoft/xbox-live-unity-plugin/issues/127

    Tuesday, September 26, 2017 12:17 AM
  • Thanks Mike!

    I'll check it out and I asked the user and he confirmed that he is in fact running the Preview. 

    Hopefully I can get it verified by tomorrow and I'll mark it as answered if it solved the problem. 


    CasualGames.nu

    Tuesday, September 26, 2017 7:07 PM
  • Thanks again Mike!

    I can confirm that the updated plugin fixes the problem.

     

    CasualGames.nu

    Saturday, September 30, 2017 1:48 PM
  • Great! Thanks for following up.
    Saturday, September 30, 2017 4:34 PM