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Server encountered an internal error. Unable to start/stop any VM. RRS feed

  • Question

  • Hi,

    Since last Thursday we are unable to start or stop any VM (running or deallocated). 
    Some VM's are running but can't be stopped. The stopped once's can't be started.

    We also can't create or delete any VM. On Friday we saw that we had an issue with the expiration date of our bank card but Microsoft solved that on Friday.

    With every action (create, delete, start, stop, ...) that we do we receive the error "The server encountered an internal error. Please retry the request."

    Any ideas what could be wrong or how we can solve this?

    Kind regards.

    Monday, June 1, 2015 8:40 AM

Answers

  • Thanks for the replies.

    The issue is also the same when using the PowerShell commands.

    Resizing also doesn't work as we receive the same error when trying. Yesterday we created a Technical Support Ticket with Microsoft and they are looking into the issue now. 

    Unfortunately they also can't find a solution for the time being. So we will have to await their further feedback.

    Kind regards

    Tuesday, June 2, 2015 7:16 AM

All replies

  • Hi,

    If you have access to powershell, you can try starting the Stopped VM's using the command 

    Start-AzureVM [-ServiceName] <String> [-Name] <String> [ <CommonParameters>]

    Howevere, if you do not have access to Powershell, suggest you to try the below steps from the Azure Management Portal

    • Resize the Virtual Machine from the Portal but ensure to Back up the Data in the Temporary Drive ( D:\) since the data will be lost while Resizing.
    • If the issue is still not fixed, please recreate the VM by retaining the attached Disk’s and attaching the same to the new VM
    • If the issue still persists, you might want to recover the VM by attaching the OS Disk to another VM . Please refer to the below mentioned blog 

    http://blogs.msdn.com/b/mast/archive/2014/11/20/recovering-azure-vm-by-attaching-os-disk-to-another-azure-vm.aspx

    Hope this helps !

    Regards,

    Sowmya

    • Proposed as answer by Sowmya K R Monday, June 1, 2015 3:57 PM
    Monday, June 1, 2015 12:51 PM
  • Hi NaviTrans,

    Thanks for posting here.

    Did you start the VM in the Azure management portal? If yes, I recommend you to use Azure PowerShell commands to see if the issue persists:

    start-Azurevm -Servicename xxx -Name xxx

    http://msdn.microsoft.com/en-us/library/azure/dn495226.aspx

    http://azure.microsoft.com/en-us/documentation/articles/install-configure-powershell/

    If you still cannot start the VM and you have no important data on the temporary driver (D:), you can resize the VM to check the result (After resizing, the data on the temporary driver would be lost).

    In general, the error message "'The server encountered an internal error. Please retry the request." indicates the host server was in a problem state. While if you resize a VM, it may move to other host server and the issue on the previous server would be gone.

    I checked on my VMs in the Southeast Asia, and they can be started. 

    If you have important data on the temporary driver and still encounter this issue, I recommend you to contact Azure support by requesting a support ticket in the link below:

    http://azure.microsoft.com/en-us/support/options/

    Girish Prajwal

    Monday, June 1, 2015 1:27 PM
  • Thanks for the replies.

    The issue is also the same when using the PowerShell commands.

    Resizing also doesn't work as we receive the same error when trying. Yesterday we created a Technical Support Ticket with Microsoft and they are looking into the issue now. 

    Unfortunately they also can't find a solution for the time being. So we will have to await their further feedback.

    Kind regards

    Tuesday, June 2, 2015 7:16 AM