CCF 2009 SP1, IE8 Opening 2 instances of iexplore in XP RRS feed

  • Question

  • We are using Microsoft Customer Care Framework (2009 SP1) and the application is Windows Based application in operatiing system Windows XP. Application interfaces with multiple application types such as Web + Windows + MainFrame.

    When web applications were opened from CCF using IE6 (in Windows XP) it opens one iexplorer.exe instance for each application in task manager but when CCF opens web applications using IE8 (in Windows XP) then it opens two iexplorer.exe in task manager for each web application.

    The issue with this is that, when the user uses this application for sometime then iexplorer.exe instances start increasing (as it opens two processes per web appliaction) with time which leads to system freezing/crashing.

    The specifications are provided below for reference again :

    CCF : CCF 2009 SP1

    OS : Windows XP

    Application : Windows based application.

    Please provide us help on this issue urgently. Appreciate your time.

    Friday, June 7, 2013 5:52 AM

All replies

  • This is an feature of IE 8 LCIE .

    Set the “HKCU\Software\Microsoft\Internet Explorer\Main – TabProcGrowth” dword value to 0, to open a single process for all tabs within in an internet explorer window.

    Thursday, October 3, 2013 8:49 PM