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Kinect v2 - Windows Hello login failure ( 2004 ) RRS feed

  • Question

  • windows hello camera login is failing often with the kinect v2

    I have installed windows 2004 (current latest update)

    This recent error occurs just when switching users. It asks for pin sign in , but if i click the face one or two times, eventually the camera turns on, and recognises my face

    I get errors in the event log like:

    Fault bucket 1674627209779679333, type 5
    Event Name: CameraStartupFailureEvent
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 2.2.1905.16000
    P2: StartStreamingFailed
    P3: 0xc00d3704
    P4: 
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE0FC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE12C.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE12F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE1AD.tmp.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_2.2.1905.16000_31eac3e3d9b8156b631794af3be0961fe276dfa_00000000_cd0c8b58-b613-460e-96e8-5ae6ee7697dd

    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: cd0c8b58-b613-460e-96e8-5ae6ee7697dd
    Report Status: 268435456
    Hashed bucket: 012657d93d2b526b073d7893221f1065
    Cab Guid: 0

    Monday, August 3, 2020 8:02 AM