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Windows OS crashes with BSOD - frxdrvvt.sys RRS feed

  • Question

  • Windows Server 2019 Standard
    FSLogix 2.9.7237.48865
    Citrix Virtual Apps and Desktop 1912.0.0.24265

    When a user signs out and tries to reconnect before the previous session is logged out, server will crash into BSOD

    We have four servers in the cluster however it is happening only on one server.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    nt!PspReturnQuota+49
    fffff805`2f508389 488b1f          mov     rbx,qword ptr [rdi]

    EXCEPTION_RECORD:  ffffe8005c45e348 -- (.exr 0xffffe8005c45e348)
    ExceptionAddress: fffff8052f508389 (nt!PspReturnQuota+0x0000000000000049)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000080
    Attempt to read from address 0000000000000080

    FAILURE_BUCKET_ID:  AV_frxdrvvt!unknown_function
    BUCKET_ID:  AV_frxdrvvt!unknown_function
    PRIMARY_PROBLEM_CLASS:  AV_frxdrvvt!unknown_function

    Does anyone else having this issue?


    Celox Group - Cloud Provider

    Tuesday, April 21, 2020 8:51 AM