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Azure marketplace "not available in" united states RRS feed

  • Question

  • I tried to use the Azure Marketplace and got the error, "The subscriptions you selected are not currently available for purchase in your region. Additionally, the Marketplace is not available to users with some Enterprise Agreements or Azure in Open subscriptions. For more information, click here."

    I am in the United States in New England. Are they incorrectly inferring my location from IP? I'm a customer of Frontier (because they bought my AT&T U-verse division).

    I'm not sure what an "azure open" subscription is but I know I don't have an enterprise agreement. I just have two separate, normal pay-as-you-go subscriptions.

    Friday, May 1, 2015 4:21 PM

Answers

  • Hello CreativeGPX,

    I request you to contact our Azure Subsciption Management Team to look into this. You can create a Support ticket following the link below:

    http://azure.microsoft.com/en-in/support/options/

    Sípos Andor, the Hungary is available publishers to sell from the Azure Marketplace, I request that you contact the support as well following the link above.

    Thanks,
    Syed Irfan Hussain

    Wednesday, May 6, 2015 7:28 AM
    Moderator

All replies

  • Hello CreativeGPX,1

    Publishers based in the following countries can currently sell on the Azure Marketplace: Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States.
    You can refer to the link below for more information on this:
    http://azure.microsoft.com/en-us/marketplace/faq/

    It appears to me that your subsciption for Marketplace might be set to an un supported region. I request you to follow the steps below to change the region:

    1. Go to this link and login with your account.
        https://datamarket.azure.com/account
    2. Click the EDIT button
    3. You should now be able to select the correct country/region for your account and click save.

    Thanks,
    Syed Irfan Hussain

    Saturday, May 2, 2015 8:36 AM
    Moderator
  • My region was properly set to United States in https://datamarket.azure.com/account.

    While I was on that page, I updated it anyways (to the same value) and updated my email address. Then I went back to manage.windowsazure.com and keep getting "500 A server error occurred". When I try going to portal.azure.com instead, I saw I had a notification that reads, "Failed to load the marketplace. Could not load the marketplace data."

    The issue is unresolved and now I am having these new difficulties with Azure.

    Edit: I am now able to log in again like normal now that I manually deleted all cookies. However, I still cannot use the marketplace despite the fact that my region is United States. Same error message.

    Monday, May 4, 2015 3:23 PM
  • I have a same problem, but I'm from Hungary.

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    Tuesday, May 5, 2015 4:53 PM
  • Hello CreativeGPX,

    I request you to contact our Azure Subsciption Management Team to look into this. You can create a Support ticket following the link below:

    http://azure.microsoft.com/en-in/support/options/

    Sípos Andor, the Hungary is available publishers to sell from the Azure Marketplace, I request that you contact the support as well following the link above.

    Thanks,
    Syed Irfan Hussain

    Wednesday, May 6, 2015 7:28 AM
    Moderator