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Issues installing .Net 4.0 RRS feed

  • Question

  • Hi,

    I installed VS2010 ultimate on my new Win7 x64 PC.  After a few days it failed to start and so I tried to do a repair.  This failed on the .net 4.0 repair.  Since then I have been unable to repair or reinstall .net 4.0.  Initially it was failing on KB958488, so I've tried the steps in http://social.msdn.microsoft.com/Forums/en-US/netfxsetup/thread/327c8126-2e95-4719-8235-4af8f3c43afc/ including the cleanup utility.

    The collect logs are at http://dl.dropbox.com/u/38860943/vslogs.cab

     

    The current failure in the setup otuput is

    Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]
    MSI (C:\64b8355bc543909b48d5e29694\netfx_Extended_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Setup_20110821_202600619-MSI_netfx_Extended_x64.msi.txt
    PerformOperation returned 1603 (translates to HRESULT = 0x80070643)
    Action complete
    OnFailureBehavior for this item is to Rollback.
    Action complete
    Action complete
    Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:01:27).

     

    I've put the Microsoft .NET Framework 4 Setup_20110821_202600619-MSI_netfx_Extended_x64.msi.txt in

    http://dl.dropbox.com/u/38860943/Microsoft%20.NET%20Framework%204%20Setup_20110821_202600619-MSI_netfx_Extended_x64.msi.txt

     

     

     

    Sunday, August 21, 2011 10:49 AM

Answers

  • You can try this:

    Note: you may be thinking that "I've done all of the below before.", but did you complete all steps and run installers from the system admin account?

    Remove .NET Framework 4.0 using this tool:

    http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

    Remove ONLY .NET 4.0!

    Once you have completely removed .NET Framework 4.0, download the full offline installer:

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17718

    Before you install, clean out your %temp% directory and disable all AV/anti-malware/firewall software.

    Run the installer from your system administrator account.

    Once you have .NET Framework 4.0 installed, retry the VS 2010 install, again running it from your system administrator account.

    If you encounter any failures along the way, collect the install logs with this:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=E0DA314F-6216-4A18-BC6B-7D29CF83AF20&displaylang=e&displaylang=en

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    BUT, before you do, was any sort of third party registry cleanup tool used on this machine? Those types of tools are notorious for causing registry corruption which could be at the root of your issues. In those circumstances, an OS reinstall is the best cure.

     


    Sunday, August 21, 2011 1:23 PM
  • Hi Jeremy_L,

     

    Welcome to the MSDN forum.

     

    First, for the KB958488, based on your log:

    [8/21/2011, 20:20:13]Exe (C:\edc87c98800da86f410de350742c\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null).
    [8/21/2011, 20:20:13]PerformOperation on exe returned exit code 2359302 (translates to HRESULT = 0x240006)

    [8/21/2011, 20:20:13] Action complete

    We can see the installation of KB958488 failed with 0x240006. For the error “0x240006”, it means the update to be installed is already installed on the system, so this error did not lead to installation failure.

     

    [8/21/2011, 20:20:31] Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]
    [8/21/2011, 20:20:38]PerformOperation returned 1603 (translates to HRESULT = 0x80070643)

    I have found a thread which have the same error as you: http://social.msdn.microsoft.com/Forums/en/netfxsetup/thread/c12fdcc4-ce66-46fd-b153-96ce5f1e26b3

    I recommend you try to repair Windows Installer first following the steps listed on this page: http://www.winhelponline.com/blog/vista-the-windows-installer-service-could-not-be-accessed/

    (This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.)

     

    If you have any other concerns, please feel free to let me know.

     

    Best Regards,


    Alexander Sun [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Tuesday, August 23, 2011 10:39 AM
  • Hi Jeremy_L,

    I'm posting to follow up your issue, did this issue still exist?

    Based on the installation log:
    [8/21/2011, 20:20:31] Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]

    It appears that the install package is corrupted, would you please download the .NET Framework standalone installer from this link and try again?

    Also, would you please check if the KB958488 install via Control Panel >> Programs and features >> View installed updates? If it exists, please remove it and try again.

    Additionally, like Alexander said, there is possibility that this issue is caused by the Windows Installer service is not run correctly. To workaround the Windows Installer service issue, you can refer to the articles below:

    If there are any updates, pelase feel free to let us know.

    Have a nice day. 


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Thursday, August 25, 2011 5:30 AM
    Moderator

All replies

  • PerformOperation returned 1603 (translates to HRESULT = 0x80070643)

    http://support.microsoft.com/kb/923100


    Please mark those posts as answer which answers your question. Faraz
    Sunday, August 21, 2011 11:53 AM
  • You can try this:

    Note: you may be thinking that "I've done all of the below before.", but did you complete all steps and run installers from the system admin account?

    Remove .NET Framework 4.0 using this tool:

    http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

    Remove ONLY .NET 4.0!

    Once you have completely removed .NET Framework 4.0, download the full offline installer:

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17718

    Before you install, clean out your %temp% directory and disable all AV/anti-malware/firewall software.

    Run the installer from your system administrator account.

    Once you have .NET Framework 4.0 installed, retry the VS 2010 install, again running it from your system administrator account.

    If you encounter any failures along the way, collect the install logs with this:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=E0DA314F-6216-4A18-BC6B-7D29CF83AF20&displaylang=e&displaylang=en

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    BUT, before you do, was any sort of third party registry cleanup tool used on this machine? Those types of tools are notorious for causing registry corruption which could be at the root of your issues. In those circumstances, an OS reinstall is the best cure.

     


    Sunday, August 21, 2011 1:23 PM
  • Hi Jeremy_L,

     

    Welcome to the MSDN forum.

     

    First, for the KB958488, based on your log:

    [8/21/2011, 20:20:13]Exe (C:\edc87c98800da86f410de350742c\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null).
    [8/21/2011, 20:20:13]PerformOperation on exe returned exit code 2359302 (translates to HRESULT = 0x240006)

    [8/21/2011, 20:20:13] Action complete

    We can see the installation of KB958488 failed with 0x240006. For the error “0x240006”, it means the update to be installed is already installed on the system, so this error did not lead to installation failure.

     

    [8/21/2011, 20:20:31] Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]
    [8/21/2011, 20:20:38]PerformOperation returned 1603 (translates to HRESULT = 0x80070643)

    I have found a thread which have the same error as you: http://social.msdn.microsoft.com/Forums/en/netfxsetup/thread/c12fdcc4-ce66-46fd-b153-96ce5f1e26b3

    I recommend you try to repair Windows Installer first following the steps listed on this page: http://www.winhelponline.com/blog/vista-the-windows-installer-service-could-not-be-accessed/

    (This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.)

     

    If you have any other concerns, please feel free to let me know.

     

    Best Regards,


    Alexander Sun [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Tuesday, August 23, 2011 10:39 AM
  • Hi Jeremy_L,

    I'm posting to follow up your issue, did this issue still exist?

    Based on the installation log:
    [8/21/2011, 20:20:31] Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]

    It appears that the install package is corrupted, would you please download the .NET Framework standalone installer from this link and try again?

    Also, would you please check if the KB958488 install via Control Panel >> Programs and features >> View installed updates? If it exists, please remove it and try again.

    Additionally, like Alexander said, there is possibility that this issue is caused by the Windows Installer service is not run correctly. To workaround the Windows Installer service issue, you can refer to the articles below:

    If there are any updates, pelase feel free to let us know.

    Have a nice day. 


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Thursday, August 25, 2011 5:30 AM
    Moderator
  • Hi Jeremy_L,

    I'm posting to follow up your issue, did .NET Framework successfully install? If there are any updates, please feel free to let me know.

    Best Regards,


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Sunday, August 28, 2011 12:59 PM
    Moderator
  • I have done all of the suggestions you have posted becuase I have been experiencing the same problem trying to install NetFramework 4. No luck. Any suggesions?
    Thursday, December 8, 2011 5:19 PM
  • Yes,

    Please start you own thread if you want help with your install problem.

    When you start your new thread, provide install logs as follows:

    Collect the install logs with this:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=E0DA314F-6216-4A18-BC6B-7D29CF83AF20&displaylang=e&displaylang=en

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link in your new thread.

    Thursday, December 8, 2011 8:15 PM