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problems installing NET framework 4 and Visual C++ RRS feed

  • Question

  • Dear .NET Framework Developer Center,

    I'am unable to install .NET Framework.The setup installer shows two bars: an upper with the process of downloading and a lower with process of installation. When the upper bar is a 100%, the lower should load but stacks at 0%. Even after several hours, nothing is being installed - the computer doesn't even show error windows.


    Furthermore I can't install Microsoft Visual C++ Redistributable Packages x86 (32 bits) of the 2008 and 2005 versions either: error 1935 occurs; the 2008 version also says HRESULT 0x80070002. I've got no clue how to fix these problems. According to a forum, I had to clear %Temp%, put the virus scanner down for a while and try to install again - without any results. Weird enough my Paint.NET didn't want to be installed as well. Although it's in Dutch, the errors are universal...

    I need to install these programs because a game doesn't want to be opened after installation. Furthermore, my sxstrace won't open at all (it flashed open and closes immediately).

    I send you the link to my svslogs.cab (sorry, never worked with SkyDrive before...):  https://skydrive.live.com/?cid=1785a3850ee097d6

    Collect Info says:

    [Collect]
    OptionsFile=
    CommandLine="C:\Users\Eigenaar\Downloads\Collect.exe"
    Version=11.0.30712.0
    Variant=External
    LocalTime=2012.02.26 22:24:23

    [OSInfo]
    Version=6.1.7600
    Major=0x00000006  ;6
    Minor=0x00000001  ;1
    Build=0x00001db0  ;7600
    PlatformId=0x00000002  ;2
    CSDVer=
    SPMajor=0x0000  ;0
    SPMinor=0x0000  ;0
    SuiteMask=0x0300  ;768
    ProductType=0x01  ;1
    ProductInfo=3
    ProductInfoName=Home Premium

    [MachineMsiPolicy]
    ;Reg Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer

    [UserMsiPolicy]
    ;Reg Key: HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows\Installer

    [CLR]
    mscoreeVersion=4.0.31106.0

    [CPU]
    Branding=Intel(R) Core(TM)2 Quad CPU    Q8200  @ 2.33GHz
    String=GenuineIntel
    Stepping=10
    Model=7
    Family=6
    ExtendedModel=1
    CacheLineSize=64
    CacheSize=2048K
    Cores=4

    [Directories]
    Temp=C:\Users\Eigenaar\AppData\Local\Temp\
    WindowsDirectory=C:\Windows
    CSIDL_PROGRAM_FILES=C:\Program Files
    CSIDL_COMMON_APPDATA=C:\ProgramData
    CSIDL_WINDOWS=C:\Windows
    CSIDL_SYSTEM=C:\Windows\system32
    CSIDL_PROGRAM_FILES=C:\Program Files
    CSIDL_SYSTEMX86=C:\Windows\system32
    CSIDL_PROGRAM_FILESX86=C:\Program Files
    CSIDL_PROGRAM_FILES_COMMON=C:\Program Files\Common Files
    CSIDL_PROGRAM_FILES_COMMONX86=C:\Program Files\Common Files


    [C:\]
    Type=Fixed
    Total=953766 MB
    TotalFree=889638 MB
    CallerFree=889638 MB

    [D:\]
    Type=CD

    [FileList]
    0=C:\Users\Eigenaar\AppData\Local\Temp\VSSetupEvents.txt
    1=C:\Users\Eigenaar\AppData\Local\Temp\cbs.log
    [...]
    416=C:\Windows\temp\dd_vcredistUI7FB7.txt
    417=C:\Windows\temp\KB2468871v2_20110917_161028820.html
    418=C:\Windows\temp\KB2478663_20110629_121211916.html
    419=C:\Windows\temp\KB2518870_20110629_120602226.html
    420=C:\Windows\temp\KB2533523_20110917_160715333.html
    421=C:\Windows\temp\KB2539636_20110811_113258326.html
    422=C:\Windows\temp\KB2572078_20111014_180136854.html
    423=C:\Windows\temp\KB2656351_20120111_215241180.html
    424=C:\Windows\temp\KB2468871v2_20110917_161028820-Microsoft .NET Framework 4 Client Profile-MSP0.txt
    425=C:\Windows\temp\KB2478663_20110629_121211916-Microsoft .NET Framework 4 Client Profile NLD Language Pack-MSP1.txt
    426=C:\Windows\temp\KB2478663_20110629_121211916-Microsoft .NET Framework 4 Client Profile-MSP0.txt
    427=C:\Windows\temp\KB2518870_20110629_120602226-Microsoft .NET Framework 4 Client Profile NLD Language Pack-MSP1.txt
    428=C:\Windows\temp\KB2518870_20110629_120602226-Microsoft .NET Framework 4 Client Profile-MSP0.txt
    429=C:\Windows\temp\KB2533523_20110917_160715333-Microsoft .NET Framework 4 Client Profile-MSP0.txt
    430=C:\Windows\temp\KB2539636_20110811_113258326-Microsoft .NET Framework 4 Client Profile-MSP0.txt
    431=C:\Windows\temp\KB2572078_20111014_180136854-Microsoft .NET Framework 4 Client Profile-MSP0.txt
    432=C:\Windows\temp\KB2656351_20120111_215241180-Microsoft .NET Framework 4 Client Profile-MSP0.txt
    433=C:\Windows\temp\MSIaa40b.LOG
    434=C:\Users\Eigenaar\AppData\Local\Temp\MsiInv.txt
    Monday, February 27, 2012 11:14 AM

Answers

  • From your description of various issues in your system, I'd be thinking about reinstalling the OS if I were you.

    There's simply too much going wrong:

    Paint will not work.

    You cannot run the .NET Verifier.

    It appears you cannot run the .NET 4.0 installer.

    You cannot run the log collection tool.

    The only  advice I can offer in these circumstances is:

    You will have to repair or reinstall your OS. In that regard, you may find this article helpful:

    http://www.sevenforums.com/tutorials/3413-repair-install.html

    If you need help with Windows 7 repair/reinstall, these are the correct forums:

    http://answers.microsoft.com/en-us/windows/forum/windows_7

    Yeah I've got to face the truth... initially I thought buying an external memory thing and reinstalling Windows 7 and reinstalling all those problems, games, internet, etc would cause much more time loss, but it is simply surpassed by all these problems by a factor 10. Thanks for your help, it was convenient and still necessary (I learned a lot more about my weird computer). 

    Wednesday, February 29, 2012 11:17 AM

All replies

  • Monday, February 27, 2012 2:49 PM
  • I can't open sxstrace.exe and sfc.exe and other files.exe either...
    Monday, February 27, 2012 2:56 PM
  • Hello, Renno.

    When I accessed you SkyDrive link, I got this:

    "Renno Hokwerda isn't sharing anything."

    You need to make your vslogs.cab public so others can see it.

    Right-click on the file, then select Share.

    In the Share dialog, select Get a Link, then click the Get a Link button below Make It Public. That will make the file public and give you the link you need to post here.

    Monday, February 27, 2012 3:11 PM
  • https://skydrive.live.com/redir.aspx?cid=1785a3850ee097d6&resid=1785A3850EE097D6!158&parid=root

    is this link better?

    Monday, February 27, 2012 4:24 PM
  • Furthermore, when I'd like to open the game, the following error occurs: Error: The application has failed to start because the side by side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail.

    1. the application log book shows a failure, which I opened on Microsoft's website: 

    2. sxstrace.exe does, as told above, not open. It rather flashes open and closes within a 10th of a second (also as Administrator).

    3. according to some forums, I had to run SFC/SCANNOW but it doesn't work: "could not perform the requested operation".

    HELP! SOS!

    Monday, February 27, 2012 4:43 PM
  • Yes, I was able to download your vslogs.cab.

    The log for installation of .NET Framework 4.0 says:

    "User has canceled setup. (ticks = 2603984)".

    There is no indication of internal error. Please try the following procedure to install .NET Framework 4.0 independently.

    Uninstall .NET Framework 4.0 using Add/Remove...

    Make sure any remaining pieces of .NET Framework 4.0 are removed with this tool:

    http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

    Follow these steps exactly:

    1. Download a fresh copy of the standalone installer for .NET Framework 4.0:

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17718

    2. Before running the installer, apply irarab's fix as follows:

    "I went to "C:\Windows\Microsoft.NET" there is a directory called "assembly".

    I looked in the directory and found some subdirectories with lots of old dot net 4 files. I renamed the directory assembly2 and tried to install Dot Net 4 and it worked!!!!

    (You can't delete the assembly directory unless you take ownership of it but you can rename it.)"

    Also, clear your %temp% directory and disable your AV software.

    The %temp% directory is a reference to the Temp folder associated with the current user. To clear it, do the following:

    Sign on to your system with the Administrator user account you will use to run the installer. Click the Start Orb and type %temp% in the search box. The search results will show the Temp folder you want. Click on the Temp folder to open it in Windows Explorer, then delete the entire contents.

    3. Run the standalone installer from step 1 As Administrator.

    If the install fails, provide complete install logs as follows:

    Collect your full install logs as follows:

    Please collect your install logs with this:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=E0DA314F-6216-4A18-BC6B-7D29CF83AF20&displaylang=e&displaylang=en

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    By the way, your issue with the C++ redistributables is unrelated to .NET 4.0. For help with C++ redistributables, post here:

    http://social.msdn.microsoft.com/Forums/en/vcgeneral/threads 

    • Edited by pvdg42 Monday, February 27, 2012 6:42 PM
    Monday, February 27, 2012 6:38 PM
  • thanks a lot! However, nothing changed as I only deinstalled .NET Framework 4 - I am not able to install it again (just the very same problem occurs). I neatly followed the steps you described, so here's the link to the svlogs:

    https://skydrive.live.com/redir.aspx?cid=1785a3850ee097d6&resid=1785A3850EE097D6!159&parid=root

    I knew Visual C++ trouble should be placed elsewhere, but I hoped 'secretly' someone'd know about it here... :p unfortunately though understandably. Thanks however!!!

    Tuesday, February 28, 2012 12:45 PM
  • I'm sorry but my Paint.NET program doesn't work any more either (which I really need to provide you and the Visual C++ help page with print screens...)

    HELP SOS
    HELP SOS

    Tuesday, February 28, 2012 12:59 PM
  • Hey there,

    I'm facing trouble installing MS Visual C++ Redistributable 2005 and 2008 (x86) versions.

    2005 (x86): the installer runs till about 80% and then the setup window closes and nothing happens. I tried installing it several times and initially an error occured (error 1935), but now it doesn't even show up:

    The 2008 version gives this problem:

    I've tried everything from installing after booting in the safe mode, booting Windows in a clean mode, and many more things I can't remember. HELP PLEASE SOS SOS HELP ME!!!!!

    Tuesday, February 28, 2012 1:09 PM
  • I tried to run SCANNOW, but my computer is just not able to do so. It refuses whatever I try to do. sxstrace won't work, nor does the .NET Framework installer.... bit complicated?

    Tuesday, February 28, 2012 1:10 PM
  • I'm sorry but my Paint.NET program doesn't work any more either (which I really need to provide you and the Visual C++ help page with print screens...)

    HELP SOS
    HELP SOS

    Ok by deinstalling .NET Framework 4 and afterwards running the http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx tool I also lost the other versions some way (although I explicitly didn't tick the boxes for removing older versions). Paint.NET doesn't work any more and I tried to reinstall Framework 3.5 but "an error in the setup" occured:

    What should I do now? Of course, with all those trouble and the MS Visual C++ Redistributable problems I'd better reinstall Windows 7 but I'll loose many programs and files I won't like to risk... so any help would be fine!

    Tuesday, February 28, 2012 1:30 PM
  • so because Paint.NET doesn't work anymore and I really urgently need it, I tried to install Framework 3.0 - but it says

    "You must use 'windows functions/features on or off' in the Control Panel to install or configure MS .NET Framework 3.0" - but I according to Windows, I don't even have Windows features to put on or off...

    Tuesday, February 28, 2012 2:46 PM
  • First, the .NET Framework Cleanup Tool will not remove embedded .NET Frameworks.

    Note from the instructions: "The cleanup tool contains logic so that if it is run on an OS version that includes the .NET Framework as an OS component, it will not offer the option to clean it up."

    As you have Windows 7, this means that .NET Framework 2.0/3.0/3.5 through 3.5 SP1 cannot be affected by the .NET Framework Cleanup Tool.

    You also cannot install .NET Frameworks 2.0/3.0/3.5 through 3.5 SP1 on a Windows 7 system, as they are already there as part of the OS. If you tried to use other techniques to remove .NET Framework 3.0 or 3.5, you may have damaged your operating system.

    To test/verify your embedded frameworks, use this tool:

    http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx 

    Run it targeting .NET Framework 3.5, then post the first 15 lines and last 15 lines of tool output here.

    If the embedded frameworks are found to be corrupt, this is the only technique available to correct the situation:

    http://blogs.msdn.com/b/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx 

    If the embbed frameworks cannot be repaired, you will have to repair or reinstall your OS. In that regard, you may find this article helpful:

    http://www.sevenforums.com/tutorials/3413-repair-install.html 

    If you need help with Windows 7 repair/reinstall, these are the correct forums:

    http://answers.microsoft.com/en-us/windows/forum/windows_7 

    Tuesday, February 28, 2012 3:40 PM
  • First, the .NET Framework Cleanup Tool will not remove embedded .NET Frameworks.

    Note from the instructions: "The cleanup tool contains logic so that if it is run on an OS version that includes the .NET Framework as an OS component, it will not offer the option to clean it up."

    As you have Windows 7, this means that .NET Framework 2.0/3.0/3.5 through 3.5 SP1 cannot be affected by the .NET Framework Cleanup Tool.

    You also cannot install .NET Frameworks 2.0/3.0/3.5 through 3.5 SP1 on a Windows 7 system, as they are already there as part of the OS. If you tried to use other techniques to remove .NET Framework 3.0 or 3.5, you may have damaged your operating system.

    To test/verify your embedded frameworks, use this tool:

    http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx 

    Run it targeting .NET Framework 3.5, then post the first 15 lines and last 15 lines of tool output here.

    If the embedded frameworks are found to be corrupt, this is the only technique available to correct the situation:

    http://blogs.msdn.com/b/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx 

    If the embbed frameworks cannot be repaired, you will have to repair or reinstall your OS. In that regard, you may find this article helpful:

    http://www.sevenforums.com/tutorials/3413-repair-install.html 

    If you need help with Windows 7 repair/reinstall, these are the correct forums:

    http://answers.microsoft.com/en-us/windows/forum/windows_7 

    Thank you for the quick answers, however the verifyer tool does not work... I can't provide you with log files and tool outputs; Windows explorer stops working each time for all the listed versions:

    I'll read some forums and plain explanation about this as well tomorrow when I'm less short in time ;p

    Tuesday, February 28, 2012 8:03 PM
  • From your description of various issues in your system, I'd be thinking about reinstalling the OS if I were you.

    There's simply too much going wrong:

    Paint will not work.

    You cannot run the .NET Verifier.

    It appears you cannot run the .NET 4.0 installer.

    You cannot run the log collection tool.

    The only  advice I can offer in these circumstances is:

    You will have to repair or reinstall your OS. In that regard, you may find this article helpful:

    http://www.sevenforums.com/tutorials/3413-repair-install.html

    If you need help with Windows 7 repair/reinstall, these are the correct forums:

    http://answers.microsoft.com/en-us/windows/forum/windows_7

    Tuesday, February 28, 2012 9:56 PM
  • From your description of various issues in your system, I'd be thinking about reinstalling the OS if I were you.

    There's simply too much going wrong:

    Paint will not work.

    You cannot run the .NET Verifier.

    It appears you cannot run the .NET 4.0 installer.

    You cannot run the log collection tool.

    The only  advice I can offer in these circumstances is:

    You will have to repair or reinstall your OS. In that regard, you may find this article helpful:

    http://www.sevenforums.com/tutorials/3413-repair-install.html

    If you need help with Windows 7 repair/reinstall, these are the correct forums:

    http://answers.microsoft.com/en-us/windows/forum/windows_7

    Yeah I've got to face the truth... initially I thought buying an external memory thing and reinstalling Windows 7 and reinstalling all those problems, games, internet, etc would cause much more time loss, but it is simply surpassed by all these problems by a factor 10. Thanks for your help, it was convenient and still necessary (I learned a lot more about my weird computer). 

    Wednesday, February 29, 2012 11:17 AM
  • Hi  ikkeikkeikke3,

    According to your description, I'd like to move this thread to ".NET Framework Setup Forum" for better support, where more experts live.

    Thanks for your understanding.
    Best regards,


    Helen Zhao [MSFT]
    MSDN Community Support | Feedback to us

    Thursday, March 1, 2012 2:50 AM
  • Hi ikkeikkeikke3,

    Welcome to the MSDN forum.

    It seems that your OS is corrupt and then you can’t install many of products. So I merged the thread you post in “Visual C++ General Forum”. Also, I agree with pvdg42, if you have so many errors on your OS, maybe reinstall a clean OS will be a better choice.

    If you have any other questions, please feel free to let we know.

    Best regards,


    Barry Wang [MSFT]
    MSDN Community Support | Feedback to us

    Thursday, March 1, 2012 3:03 AM
    Moderator
  • After seeing this, He has like the most things I can't do too. 

    So I tried to repair my windows too and it closes after Copying windows files 

    Tuesday, August 12, 2014 2:40 PM
  • If you are having all or most of the issues discussed in this thread, and you cannot repair you OS, then you will need to reinstall the OS.
    Tuesday, August 12, 2014 3:36 PM