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The WP8 update is not visible to wp8 devices RRS feed

  • Question

  • Hello,

    I have updated my app to WP8. I have created two différents XAP : one for WP7 and one for WP8.
    I have added the two xaps, the WP8 one has a greater version number (both in the Store and in the assembly).

    The app has been validated but the update is not visible on WP8 devices (only the WP7 one is shown).

    I have contacted the support (thank you Robert!) but I had no answer.

    What can I do ?


    Jonathan ANTOINE - Découvrez mon livre sur MVVM: http://goo.gl/N6Tmn - http://www.jonathanantoine.com

    Monday, February 11, 2013 8:25 PM

All replies

  • How long it was been since you received the notification about the update?

    Sometimes it takes a some time until the update is replicated to all the markets, for instance when my updates are successful approved on a Tuesday I usually receive the update notification on Thursday/Friday.

    Monday, February 11, 2013 9:11 PM
  • At least a month...

    Jonathan ANTOINE - Découvrez mon livre sur MVVM: http://goo.gl/N6Tmn - http://www.jonathanantoine.com

    Monday, February 11, 2013 9:12 PM
  • Did you check if you downloaded the app from the market if the version is the updated one?
    Monday, February 11, 2013 9:30 PM
  • When I check the online Store I can see the correct upated version (http://www.windowsphone.com/en-US/store/app/consotracker/954c006b-1f50-4541-a107-db8a4e517caf)

    But when I look on my phone, I can only see the WP7 version


    Jonathan ANTOINE - Découvrez mon livre sur MVVM: http://goo.gl/N6Tmn - http://www.jonathanantoine.com

    Monday, February 11, 2013 9:33 PM
  • Sorry to say that I can't help you with that.

    My only proposition is that you try to make a new app update and check if that solves the issue.

    I've made the same process as you in my app and everything went smooth, my WP8 users got the correct version.

    Tuesday, February 12, 2013 2:07 AM