Change in country/region eligibility? RRS feed

  • Question

  • After submitting a recent update (it went live about a week ago), many of my users in Malaysia have reported that they can no longer download the game (this is also confirmed from a drop in daily users by a few hundred). They say it has vanished from the marketplace for them. Here are a few quotes from users who cannot download the game:

    "it displayed a message saying the setting of my region/language is preventing me to view my purchased game ... i'm currently in malaysia."

    "get a message that says this application is not available for for your device"

    ..Could this also be somehow related to WP8 phones in their region? Is it possible they have a WP8 phone and are unable to download it because of that? Has anybody else experienced this recently?

    Friday, November 2, 2012 4:59 PM


  • Hi Nate,

    We will need to take a look at your submission. Can you submit a support request so we can confirm the behavior and work to resolve this?


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412

    • Marked as answer by Danny G. - MS Tuesday, November 6, 2012 7:07 AM
    Tuesday, November 6, 2012 7:07 AM