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mail enabled document libraries not receiving email (sometimes) RRS feed

  • Question

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    I am trying to setup a MOSS 2007 document library to accept e-mail. I have set it up using Steve Smith’s article “How to configure Incoming Email Enabled Libraries in MOSS 2007 RTM using Exchange 2003/2007 in an Active Directory Domain” from  http://www.combined-knowledge.com/Downloads%202007.htm.  I have it all working except for one item.  We have our Outlook configured to send messages in rich-text format.  If I send a message in that format it does not end up in the document library and there are no event log messages.  I have read Pat Cherny’s  article Inside SharePoint - Troubleshoot Messaging Integration at http://technet.microsoft.com/en-us/magazine/2008.08.insidesharepoint.aspx and followed his instructions to resolve this issue.  When I look at the e-mail message in the drop folder using notepad I do not see the “winmail.dat” that he describes.  However, all my messages that fail have “Content-Type: application/octet-stream”, whereas the messages that I send as HTML show up with “Content-Type: multipart/mixed”.   Our Exchange environment is mixed with Exchange 2003 and 2007, with the mailboxes still on EXCH 2003.

     

    Is there a way to make the Exchange-RTF to become mulipart/mixed instead of application/octet-stream?  I assume that is causing the problem.

     

    Is there a fix that I have been unable to locate?

     

    Since data can be coming from anyone, I have no control over their settings and may receive messages that are configured similar to our current environment.

     

    The following is a sample from one of the messages that does not get through.

     

    x-sender: Scott.Regnier@Elkay.com

    x-receiver: sp_sdrtest@lkspob.elkay.elkaymfgco.com

    Received: from lkowa07ob.elkay.elkaymfgco.com ([10.1.13.139]) by lkspob.elkay.elkaymfgco.com with Microsoft SMTPSVC(6.0.3790.3959);

                     Wed, 18 Feb 2009 11:02:50 -0600

    Received: from lkex1ob.elkaymfgco.com (10.1.13.104) by

     lkowa07ob.elkay.elkaymfgco.com (10.1.13.139) with Microsoft SMTP Server id

     8.1.240.5; Wed, 18 Feb 2009 11:02:49 -0600

    X-MimeOLE: Produced By Microsoft Exchange V6.5

    Content-Class: urn:content-classes:message

    MIME-Version: 1.0

    Content-Type: application/octet-stream;

                    name="2600-Install-Mar06-59912165.pdf"

    Content-Transfer-Encoding: base64

    Content-Description: 2600-Install-Mar06-59912165.pdf

    Content-Disposition: attachment; filename="2600-Install-Mar06-59912165.pdf"

    Subject: Test document 103

    Date: Wed, 18 Feb 2009 11:02:42 -0600

    Message-ID: <A6938EC51859174EBE01ADCEBB9FA7A3056D1028@lkex1ob.elkaymfgco.com>

    X-MS-Has-Attach: yes

    X-MS-TNEF-Correlator:

    Thread-Topic: Test document 103

    Thread-Index: AcmRSTYOOpUy4osoQaW32bGv88RK2A==

    From: "Regnier, Scott D." <Scott.Regnier@Elkay.com>

    To: <sp_sdrtest@lkspob.elkay.elkaymfgco.com>

    Return-Path: Scott.Regnier@Elkay.com

    X-OriginalArrivalTime: 18 Feb 2009 17:02:50.0764 (UTC) FILETIME=[BB4EACC0:01C991EA]

    Wednesday, February 18, 2009 9:07 PM