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File shares and DNS issue RRS feed

  • Question

  • Hi all,

    I am newly hired tech in an organisation, and i am facing some issues.

    1 - The old admin was fired and he didn't leave or went with the documentations related to EVERYTHING on the network.

    2 - Now we have switched ISP two days ago and i was lucky to get at least the Fortigate unlocked through the maintainer account. All good on that part.

    3 - The 2008 R2 server installation was also locked, so i went and reseted it (should have created another one and add it to the Administrators localgroup). So i thought that all's good, but then an employee came to let me know that he doesn't access the shares anymore.

    I don't know what is going wrong here, I have tried the \\server\ path  & ping the DNS IP : not getting access to the server share and no answer from DNS IP.

    I have been looking into it the whole day, no clue. Can me resetting the admin password made this situation happen ? 

    Thanks in advance for your replies and suggestions. I am available for any further precisions.

    Regards,

    Monday, November 6, 2017 12:32 PM