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Emails sent from MVC goes to spam RRS feed

  • Question

  • User158949238 posted

    Hi,

    I just launched a new website with godaddy windows hosting (plesk).
    I'm trying to send emails when the user register.
    The emails goes to spam, and i think it because of my smtp server.

    Web.config code:

     <mailSettings>
          <smtp from="support@tripo-planner.com">
            <network host="relay-hosting.secureserver.net" port="25" enableSsl="false" />
          </smtp>
        </mailSettings>

    Anyone knows what should I do?

    Saturday, July 18, 2020 10:13 AM

Answers

  • User158949238 posted

    Hi, thank you for the reponse.

    I think I tried that already but I will add that DNS recored again and let it refresh for a day, then I will tell you if it worked.

    EDIT:

    As YihuiSun siad i added the DNS recored to the domain. The problem was that I had more thn one spf recored, I deleted all other spf recoreds and emails stop getting to spam folder.

    The correct spf TXT record:

    Office365: v=spf1 a mx ptr include:secureserver.net ~all

    • Marked as answer by Anonymous Thursday, October 7, 2021 12:00 AM
    Monday, July 20, 2020 10:22 AM

All replies

  • User1120430333 posted
    What device spam filter are you talking about?
    Saturday, July 18, 2020 1:11 PM
  • User158949238 posted

    The mail just goes straight to spam instead of the inbox.
    I didn't understand what you mean by device spam...

    Saturday, July 18, 2020 1:58 PM
  • User-474980206 posted

    this how spam filter work. They check the from address matches the mail record, and the server is not blacklisted. 

    You might be able fix with a SPF record setup.

    https://pk.godaddy.com/help/add-an-spf-record-19218

    Saturday, July 18, 2020 2:58 PM
  • User158949238 posted

    Hi,
    I tried that and it did not work Straight away, should I give it some time to refresh?
    I added this:

    v=spf1 mx -all

    Maybe I should add other TXT?

    Sunday, July 19, 2020 6:02 PM
  • User-474980206 posted

    assuming 

    ripo-planner.com

    is the sender, its does not have a mx record, so it spam by default.

    Sunday, July 19, 2020 10:25 PM
  • User158949238 posted

    support@tripo-planner.com 

    is a email open in the godaddy services- ofiice 365,

    Is that is the sender?

    Monday, July 20, 2020 7:37 AM
  • User1686398519 posted

    Hi oferezr,

    I found a solution in this link, you can refer to it.

    GoDaddy's SPF records are: 

    • Workspace: v=spf1 mx include:secureserver.net -all
    • Office365: v=spf1 a mx ptr include:secureserver.net ~all
    • cPanel: v=spf1 include:spf.protection.outlook.com -all

    Best Regards,

    YihuiSun

    Monday, July 20, 2020 9:53 AM
  • User158949238 posted

    Hi, thank you for the reponse.

    I think I tried that already but I will add that DNS recored again and let it refresh for a day, then I will tell you if it worked.

    EDIT:

    As YihuiSun siad i added the DNS recored to the domain. The problem was that I had more thn one spf recored, I deleted all other spf recoreds and emails stop getting to spam folder.

    The correct spf TXT record:

    Office365: v=spf1 a mx ptr include:secureserver.net ~all

    • Marked as answer by Anonymous Thursday, October 7, 2021 12:00 AM
    Monday, July 20, 2020 10:22 AM