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Cannnot install Visual Studio 2015 (online installer) Windows 8.1

    Question

  • Hello

    Have been trying to install Visual Studio 2015 (unisg both offline and online installer), and continue to stop at this error:

    [063C:0FF4][2016-07-14T02:03:16]i000: MUX:  ExecutePackageBegin PackageId: vsbsln_neu_28
    [0BAC:0D3C][2016-07-14T02:03:16]i301: Applying execute package: vsbsln_neu_28, action: Install, path: C:\ProgramData\Package Cache\{DF32E41C-24AD-4A87-B43A-B38553B1806E}v14.0.23107\packages\64bitPrereq\x64\VS_Prerequisites_x64_neutral.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" VSEXTUI="1" VS7.3643236F_FC70_11D3_A536_0090278A1BB8="C:\Program Files (x86)\Microsoft Visual Studio 14.0" PATCH="C:\ProgramData\Package Cache\{AD132FA6-AEDF-48AA-A0BA-D31A32D399B9}\packages\kb3022398\kb3022398.msp"'
    [063C:0FF4][2016-07-14T02:03:26]i000: MUX:  ExecuteError: Package (vsbsln_neu_28) failed: Error Message Id: 1402 ErrorMessage: Error 1402.Could not open key: UNKNOWN\Components\324CA63DEADCBC143B7E2C51F1B12B61\9941930679BB7CF3F971B25F06CD2E13.   Verify that you have sufficient access to that key, or contact your support personnel.
    [0BAC:0D3C][2016-07-14T02:03:27]e000: Error 0x80070643: Failed to install MSI package.
    [0BAC:0D3C][2016-07-14T02:03:27]e000: Error 0x80070643: Failed to execute MSI package.
    [063C:0FF4][2016-07-14T02:03:27]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Installation size in bytes for package: vsbsln_neu_28 MaxAppDrive: 0  MaxSysDrive: 122941440  AppDrive: 0  SysDrive: 18939904
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Return Code:0x80070643 Msi Messages:Error 1402.Could not open key: UNKNOWN\Components\324CA63DEADCBC143B7E2C51F1B12B61\9941930679BB7CF3F971B25F06CD2E13.   Verify that you have sufficient access to that key, or contact your support personnel. Result Detail:0 Restart:None
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Set Result: Return Code=-2147023293 (0x80070643), Error Message=Error 1402.Could not open key: UNKNOWN\Components\324CA63DEADCBC143B7E2C51F1B12B61\9941930679BB7CF3F971B25F06CD2E13.   Verify that you have sufficient access to that key, or contact your support personnel., Result Detail=, Vital=True, Package Action=Install, Package Id=vsbsln_neu_28
    [063C:0FF4][2016-07-14T02:03:27]i000: Setting string variable 'BundleResult' to value '1603'
    [063C:0FF4][2016-07-14T02:03:27]i319: Applied execute package: vsbsln_neu_28, result: 0x80070643, restart: None
    [063C:0FF4][2016-07-14T02:03:27]e000: Error 0x80070643: Failed to execute MSI package.
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  ExecutePackageBegin PackageId: vsbsln_neu_28
    [0BAC:0D3C][2016-07-14T02:03:27]i318: Skipped rollback of package: vsbsln_neu_28, action: Uninstall, already: Absent
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Installation size in bytes for package: vsbsln_neu_28 MaxAppDrive: 0  MaxSysDrive: 0  AppDrive: 0  SysDrive: 0
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Return Code:0x0 Msi Messages:Error 1402.Could not open key: UNKNOWN\Components\324CA63DEADCBC143B7E2C51F1B12B61\9941930679BB7CF3F971B25F06CD2E13.   Verify that you have sufficient access to that key, or contact your support personnel. Result Detail:0 Restart:None
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Reset execution Result
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Reset Result
    [063C:0FF4][2016-07-14T02:03:27]i000: Setting string variable 'BundleResult' to value '1603'
    [063C:0FF4][2016-07-14T02:03:27]i319: Applied rollback package: vsbsln_neu_28, result: 0x0, restart: None
    [0BAC:0D3C][2016-07-14T02:03:27]i351: Removing cached package: vsbsln_neu_28, from path: C:\ProgramData\Package Cache\{DF32E41C-24AD-4A87-B43A-B38553B1806E}v14.0.23107\
    [0BAC:0D3C][2016-07-14T02:03:27]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{79b486b9-c5f0-4096-a00c-8351f59587c2}, resume: ARP, restart: None, disable resume: No
    [0BAC:0D3C][2016-07-14T02:03:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{79b486b9-c5f0-4096-a00c-8351f59587c2}, resume: ARP, restart initiated: No, disable resume: No
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Apply Complete: Disk Space Used in bytes for Installation:  MaxAppDrive: 0  MaxSysDrive: 1336365056  AppDrive: 0  SysDrive: 1229148160
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Free Disk Space after install:  SystemDrive C:\ 24014815232 bytes  AppDrive C:\ 24014815232 bytes
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Go to Finished page.
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  Watson Bucketting Parameters
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P1 - vs_community
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P2 - 14.0.25420.01.00
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P3 - 14.0.25420
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P4 - Install
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P5 - vsbsln_neu_28
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P6 - Install
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P7 - 0x80070643
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P8 - Error 1402.Could not open key: UNKNOWN\Components\324CA63DEADCBC143B7E2C51F1B12B61\9941930679BB7CF3F971B25F06CD2E13.   Verify that you have sufficient access to that key, or contact your support personnel.
    [063C:0FF4][2016-07-14T02:03:27]i000: MUX:  P9 - 
    [063C:0FF4][2016-07-14T02:03:27]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
    

    Any suggestion how to fix it? Microsoft .Net Framework repair tool not helped.

    Wednesday, July 13, 2016 11:49 PM

All replies

  • Hi FeyFre,

    Thank you for your post.

    The error information indicates that your offline installer is broken.

    Could you please tell us what's VS edition you installed?(just VS 2015 , or with update)

    Since the VS install packages are missing, to eliminate internet variables, and the VS 2015 with Udate 3 is released, I suggest that you download the ISO, verify the SHA-1 to ensure the ISO is not corrupt, then install locally.

    VS 2015 iso Microsoft official download link:

    https://www.visualstudio.com/en-us/downloads/download-visual-studio-vs.aspx

    VS 2015 iso files SHA-1 Values link:

    https://www.visualstudio.com/en-us/downloads/visual-studio-2015-iso-sha1-vs.aspx

    PS: To make sure whether your package is corrupted or not,
    please use FCIV.exe http://support.microsoft.com/kb/841290  to verify hash of the ISO.
    Any discrepancy would indicate that the file was corrupted. Here is a blog for how to use it, you can refer to it.

    Besides, in order to narrow down the problems of VS setup, there are some tips about installing VS:
    Disable anti-virus or anti-spyware software.
    Check windows update.
    Clear %TEMP% folder.
    Run the installer as administrator.
    You should make sure you’ve followed these tips:
    http://social.msdn.microsoft.com/Forums/en/vssetup/thread/60f71a54-506e-4c70-be98-e993ce6d1ddf

    Best Regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

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    Thursday, July 14, 2016 2:54 AM
    Moderator
  • As I mentioned earlier, both OFFLINE(including ISO) and ONLINE installers are failing. I trying to install most recent VS 2015 Update 3 I believe(freshly downloaded web installer). "Visual Studio Community 2015 with Update 3" English sha-1 c838df0d2dad6e763df5a7974f5ffcd45b98fd0e matches.

    Btw. I getting similar error while installing some office updates( for instance, KB3115016)  - 0x80070643. Searching in the Internet gives me hint about corrupted .NET framework installation, but .NET Framework repair tool didn't help. 

    Extracted from VS installer UI:

    Visual Studio 2015 Prerequisites : Fatal error during installation.
    Microsoft .NET Framework 4 Multi-Targeting Pack : Package failed.

    Thursday, July 14, 2016 5:59 PM
  • Hi Feyfre,

    a>>Microsoft .NET Framework 4 Multi-Targeting Pack : Package failed.

    According to this error information, the .Net Framework is not installed well on your machine.

    please first check whether your .NET framework is installed correctly. please use .NET Framework Setup Verification Tool to verify all the .NET Frameworks on your machine. after running it, you will find the log file in the %TEMP% folder, if the exit code != 0, it means that the .NET frameworks installed incorrectly

    Besides, you could try using a standalone installer to install .NET Framework 4.0 You can get the Standalone Installer from following link:

    https://www.microsoft.com/en-sg/download/details.aspx?id=17718

    Best Regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

    Click HERE to participate the survey.

    Friday, July 15, 2016 2:47 AM
    Moderator
  • > please use .NET Framework Setup Verification Tool to verify all the .NET Frameworks

    IT reported everythink is OK (2.0 and newewer version, 1.0, 1.1 as expected is absent). It is Windows 8.1 - .Net 4 is part of OS.

    Runned .Net 4 however, got(as expected):
    >1. Microsoft .NET Framework 4 is already a part of this operating system. You do not need to install the .NET Framework 4 redistributable. <A HREF="http://go.microsoft.com/fwlink/?LinkId=164207">More information</A>. 
    >2. Same or higher version of .NET Framework 4 has already been installed on this computer.

    New error kind however:

    > Visual Studio 2015 Prerequisites : Fatal error during installation.
    > Visual C++ MSBuild ARM Package : User cancelled installation.

    [0AF0:1858][2016-07-16T01:46:40]i304: Verified existing payload: VC_MSBuild_ARM at path: C:\ProgramData\Package Cache\{51547499-4A12-3CC6-AE3D-3C5E87D72909}v14.0.25420\packages\VisualC_D14\VC_MSBuild.ARM\VC_MSBuild.ARM.msi.
    [0EA8:0B94][2016-07-16T01:46:40]i000: MUX:  Source confirmed
    [0AF0:0E20][2016-07-16T01:46:40]e000: Error 0x80070643: Failed to install MSI package.
    [0AF0:0E20][2016-07-16T01:46:40]e000: Error 0x80070643: Failed to execute MSI package.
    [0EA8:1610][2016-07-16T01:46:40]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [0EA8:1610][2016-07-16T01:46:40]i000: MUX:  Installation size in bytes for package: vsbsln_neu_28 MaxAppDrive: 0  MaxSysDrive: 125800448  AppDrive: 0  SysDrive: 22388736
    [0EA8:1610][2016-07-16T01:46:40]i000: MUX:  Return Code:0x80070643 Msi Messages:Error 1402.Could not open key: UNKNOWN\Components\324CA63DEADCBC143B7E2C51F1B12B61\9941930679BB7CF3F971B25F06CD2E13.   Verify that you have sufficient access to that key, or contact your support personnel. Result Detail:0 Restart:None
    [0EA8:1610][2016-07-16T01:46:40]i000: MUX:  Set Result: Return Code=-2147023293 (0x80070643), Error Message=Error 1402.Could not open key: UNKNOWN\Components\324CA63DEADCBC143B7E2C51F1B12B61\9941930679BB7CF3F971B25F06CD2E13.   Verify that you have sufficient access to that key, or contact your support personnel., Result Detail=, Vital=True, Package Action=Install, Package Id=vsbsln_neu_28
    [0EA8:1610][2016-07-16T01:46:40]i000: Setting string variable 'BundleResult' to value '1603'
    [0EA8:1610][2016-07-16T01:46:40]i319: Applied execute package: vsbsln_neu_28, result: 0x80070643, restart: None
    [0EA8:1610][2016-07-16T01:46:40]e000: Error 0x80070643: Failed to execute MSI package.
    [0EA8:1610][2016-07-16T01:46:40]i000: MUX:  ExecutePackageBegin PackageId: vsbsln_neu_28
    [0AF0:0E20][2016-07-16T01:46:40]i318: Skipped rollback of package: vsbsln_neu_28, action: Uninstall, already: Absent
    [0EA8:1610][2016-07-16T01:46:40]i000: MUX:  Installation size in bytes for package: vsbsln_neu_28 MaxAppDrive: 0  MaxSysDrive: 0  AppDrive: 0  SysDrive: 0
    [0EA8:1610][2016-07-16T01:46:40]i000: MUX:  Return Code:0x0 Msi Messages:Error 1402.Could not open key: UNKNOWN\Components\324CA63DEADCBC143B7E2C51F1B12B61\9941930679BB7CF3F971B25F06CD2E13.   Verify that you have sufficient access to that key, or contact your support personnel. Result Detail:0 Restart:None
    [0EA8:1610][2016-07-16T01:46:40]i000: MUX:  Reset execution Result
    [0EA8:1610][2016-07-16T01:46:40]i000: MUX:  Reset Result
    [0EA8:1610][2016-07-16T01:46:40]i000: Setting string variable 'BundleResult' to value '1603'
    [0EA8:1610][2016-07-16T01:46:40]i319: Applied rollback package: vsbsln_neu_28, result: 0x0, restart: None
    [0AF0:0E20][2016-07-16T01:46:40]i351: Removing cached package: vsbsln_neu_28, from path: C:\ProgramData\Package Cache\{DF32E41C-24AD-4A87-B43A-B38553B1806E}v14.0.23107\
    [0AF0:1858][2016-07-16T01:46:40]i304: Verified existing payload: cab3C98F222F2955D39926F4EDCBDD68696 at path: C:\ProgramData\Package Cache\{51547499-4A12-3CC6-AE3D-3C5E87D72909}v14.0.25420\packages\VisualC_D14\VC_MSBuild.ARM\cab1.cab.
    [0EA8:0B94][2016-07-16T01:46:40]e000: Error 0x80070642: BA aborted verify of payload: cab3C98F222F2955D39926F4EDCBDD68696
    [0EA8:0B94][2016-07-16T01:46:40]e314: Failed to cache payload: cab3C98F222F2955D39926F4EDCBDD68696 from working path: C:\Users\YAROSL~1\AppData\Local\Temp\{79b486b9-c5f0-4096-a00c-8351f59587c2}\cab3C98F222F2955D39926F4EDCBDD68696, error: 0x80070642.
    


    Friday, July 15, 2016 10:50 PM
  • Looks likes it fails now on random component:

    > Visual Studio 2015 Prerequisites : Fatal error during installation.
    > Microsoft Visual Studio 2015 XAML Designer - ENU : User cancelled installation.
    > Visual Studio 2015 Prerequisites : Fatal error during installation.
    > Microsoft VisualStudio JavaScript Project System : User cancelled installation.

    Looks like MSI in broken state. But it does not yield and instruction to fix it.

    Friday, July 15, 2016 10:59 PM
  • Hi FeyFre,

    >>Looks like MSI in broken state. But it does not yield and instruction to fix it.

    You are right, Error 0x80070643 usually indicate that the VS install packages are missing or corrupted.

    You may take a look at my first reply, download a good ISO to repair these broken packages, then re-install again.

    Best Regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

    Click HERE to participate the survey.

    Monday, July 18, 2016 6:10 AM
    Moderator