MOSS 2007, it just stopped sending emails and alert notifications to all users from all sub sites RRS feed

  • Question

  • Hi all,

    I have a weird problem with Sharepoint MOSS 2007, it just stopped sending emails and alert notifications to all users from all sub sites.  The only thing that I did was I disabled the workflow auto cleanup (it deletes workflows older than 60 days) from Central administration > Operations > Timer job definitions. But on that same day and the following day after this change emails and alerts were being sent the same.

    I checked the below steps but still no emails and alerts are being sent:

    • Checked all timer definitions from Central administration  and all are enabled
    • From timer job status all jobs are succeeded and 100% as progress
    • Stopped the OWSTIMER.exe process and cleared the Sharepoint cache (xml files) from C:\Documents and Settings\All Users\Application Data\Microsoft\SharePoint\Config\ and modified the cache.ini file to 1 but still no email are being sent
    • I run Stsadm.exe-o getproperty -url http://problemsite  -pn alerts-enabled and the output was <Property Exist="Yes" Value="yes" />
    • I run stsadm.exe -o getproperty -url http://ProblemSite  -pn job-immediate-alerts and the output was <Property Exist="Yes" Value="every 5 minutes between 0 and 59"/>. 
    • From the Sharepoint database I run this command select * from eventcache where EventData is not null and it returned 15 rows
    • I also did iisrest –stop and start
    • I also rebooted the server
    • Outgoing email settings are set correctly from Central administration
    • From Sharepoint server I sent an email from command prompt and I received it

    After following all above steps we still cannot receive alerts, notifications, welcome message when a user is added to the site apart it is now taking extremely long.

    Any ideas please?


    Thursday, August 2, 2012 8:05 AM


  • Hi all,

    I managed to discover what the problem was. There was an engine update of our Antivirus, we isntalled previous version and all notificatiosn are working now :)

    Friday, August 3, 2012 8:11 AM